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- Portuguese social solidarity cooperatives between recovery and resilience in the context of covid-19: preliminary results of the COOPVID ProjectPublication . Meira, Deolinda; Azevedo, Ana; Castro, Conceição; Tomé, Brízida; Rodrigues, Ana C.; Bernardino, Susana; Martinho, Ana Luisa; Malta, Mariana Curado; Pinto, Agostinho Sousa; Coutinho, Bruno; Vasconcelos, Paulo; Fernandes, Tiago Pimenta; Bandeira, Ana M.; Rocha, Ana Paula; Silva, Marlene; Gomes, MafaldaCovid-19 posed several challenges to all organisations in general and to social solidarity cooperatives in particular. However, the challenges faced by these cooperatives have unique features arising from their special characteristics compared to other types of cooperatives. Therefore it is vital to study these challenges and the impacts of covid-19. This study has as main goal to understand those challenges and their impact. An exploratory study was undertaken by applying 11 interviews to 11 social solidarity cooperatives. The cooperatives were chosen to be heterogeneous among the existent cooperatives in Portugal. This study corresponds to the first phase of a project that is still underway. This article presents the main results of the content analysis of the data collected from the interviews. Data show cooperatives could promptly adapt and continue their mission under pressure from the pandemic despite the first difficulties encountered in a new and unknown situation, showing a capacity to adapt and serve their members. However, these members were also submitted to several increasing and new challenges. The adaptations were possible due to legal changes in the work organisation law, from layoff to telework, government support involving financial programs, VAT, and other tax relaxation, as well as due to human resources reorganisation and the cooperatives’ staff positive attitude towards the difficulties (both leaders and general workers). Differences between the social solidarity cooperatives under study concerning digital technologies showed that those already having some infrastructure had minor adapting difficulties.
- E-commerce website accessibility assessment Portugal case overviewPublication . P. Afonso, Ana; Pinto, Agostinho Sousa; Braga, Inês; Oliveira, RuiThe World Wide Web, boosted the development and exponential growth, worldwide, of numerous online businesses. Most of organizations in the developed countries are present, in some way, online. It is based on this assumption that digital accessibility plays a fundamental role in democratizing the use of online technologies for all citizens, including the most physically disabled: with motor or perceptive difficulties. A website could be considered accessible if it is also functionally usable, which means, easiness to interpret the content as well as navigating through the web pages, offering the customer a satisfying and inclusive experience. In this context, we propose to develop an accessibility assessment tool, ShoppingForAll, targeting users with a low degree of disability, in accordance with the Web Content Accessibility Guidelines (WCAG 2.1) for level A of compliance. This new tool will be applied to a restricted set of online stores, national or with an infrastructure in Portugal. The criteria used to select the websites under the study were native language and the position in the sales ranking. After analysing the results obtained, it was possible to establish a set of recommendations aimed at improving the accessibility of e-commerce websites. Our contribute aimed to promote and increase, albeit modestly, the accessibility on the Web. This tool can be used by experts in information technologies, by developers, and possibly e-commerce website managers.
- Contributions of neuromarketing to designPublication . Costa-Lobo, C.; Pinto, Agostinho Sousa; Silva, BrunoThe reported study aims to assign different perspectives for reflection; to consider how neuromarketing can assist in understanding consumer behavior, intending to investigate the best way to develop products and improve communication through neuroscience. The systematic literature review referred here applies as a scientific method of research and analysis in a specific area of science. Following the PRISMA guidelines (2009), the research was carried out in March and April 2020, in seven electronic databases for the inclusion of quantitative, qualitative, or mixed studies published in Portuguese or English, master's or doctoral theses and research reports that focused in neuromarketing. One hundred and fifty studies were conducted, 20 of which, met the inclusion criteria. 1st filter: title, abstract, keywords and references; 2nd filter: introduction and conclusion of studies; 3rd filter: full reading of the studies (Liberati et al., 2009).
- E-Learning as a shared service in shared services centersPublication . Pinto, Agostinho SousaAn organization is an entity of systemic nature, consisting of one or more people interacting with each other to achieve common goals, being one of its greatest challenges the attempt to follow the evolution of their environment. Adoption of Technologies and Information Systems enables organizations to improve their information flow and, when used strategically positively differentiates, providing competitive advantages, for the dissemination and updating of organizational knowledge. This dissemination in a global world requires the adoption of distance communication procedures, e-learning. Shared Services an organizational management model, continue to be implemented in Economic Groups and Public Administration, with the aim to provision of services appropriate to each Internal Customer or Organizational Unit, collaborative and virtual, supported by a single technology platform and enterprise architecture service-oriented. The implementation model of shared services proposed here, three-layer model, adds e-learning as a shared service.
- Organization knowledge management change from a complex adaptive systems perpective with ability for ambidexeterityPublication . Pinto, Agostinho SousaWe are working on the confluence of knowledge management, organizational memory and emergent knowledge with the lens of complex adaptive systems. In order to be fundamentally sustainable organizations search for an adaptive need for managing ambidexterity of day-to-day work and innovation. An organization is an entity of a systemic nature, composed of groups of people who interact to achieve common objectives, making it necessary to capture, store and share interactions knowledge with the organization, this knowledge can be generated in intra-organizational or inter-organizational level. The organizations have organizational memory of knowledge of supported on the Information technology and systems. Each organization, especially in times of uncertainty and radical changes, to meet the demands of the environment, needs timely and sized knowledge on the basis of tacit and explicit. This sizing is a learning process resulting from the interaction that emerges from the relationship between the tacit and explicit knowledge and which we are framing within an approach of Complex Adaptive Systems. The use of complex adaptive systems for building the emerging interdependent relationship, will produce emergent knowledge that will improve the organization unique developing.
- Business intelligence - implantation on Federal Institute of Triângulo Mineiro (IFTM) SystemPublication . Damasceno, Ernani Vinicius; Azevedo, Ana; Pinto, Agostinho SousaEvery organization aims to perform the activities in an efficiently way at selling products and services to obtain profits. However, most of the times, there is not an effective project to support the company in the process management. Every information system (IS) must be efficient, supported by substantial and fast computer system and trained users to manipulate them without troubles. Based on this assumption, this paper aims to analyze possible vulnerabilities in the Federal Institute of Triângulo Mineiro (IFTM) system in order to implant a Business Intelligence (BI) system to help at decision making. It was noticed that the IFTM- Paracatu campus system does not have proper Analytics tools to help managers in the decision making. Thus, after a detailed survey of the necessity of the system, it was verified that the institute secretary module, named Academic Registration Control (ARC), has important failures, for example, delaying, inconsistent information and repetitive processes. As noted above, it was created a BI Data Mart on ARC module, in order to solve basic failures, such as: weak reports, inconsistent student records and lack of graphical analysis.
- A gestão do conhecimento organizacional no contexto dos serviços partilhadosPublication . Pinto, Agostinho Sousa; Amaral, LuisA aprendizagem contínua, tornou-se num elemento fundamental em qualquer organização como instrumento de gestão, desenvolvimento, sustentabilidade e inovação a partir de recursos de conhecimento, incentivando os Recursos Humanos para que se mantenham pró-ativos, adquirindo, criando e partilhando conhecimento fundamental à organização. Neste trabalho descreve-se a combinação de dois fenómenos organizacionais, os Centros de Serviços Partilhados (CSP) e o E-Learning, que potenciam as capacidades de Gestão do Conhecimento Organizacional. O modelo concetual desenvolvido visa influenciar positivamente a aprendizagem contínua de uma organização. Este modelo integra os CSP como gestores do conhecimento e memória organizacional e o E-Learning como suporte ao processo ensino aprendizagem. A partir do modelo concetual, com recurso a dedução matematicamente apresenta-se o fator Δ (Delta), que representa a viabilidade da aprendizagem contínua baseada na partilha de conhecimento. Trata-se de uma investigação qualitativa e construtivista, suportada metodologicamente pela Grounded Theory e teoria da criação de conhecimento de Nonaka.
- Analysis of the viability of the LexDoBusiness Collaborative PlatformPublication . Pinto, Agostinho Sousa; J.L., Reis; Azeredo, HelderThe objective of this work is to validate the viability of the LexDoBusiness collaborative platform project with the main stakeholders. Considering that the LexDoBusiness project should address several issues, including digital transformation, that brings together several services essential to its success, such as legal, accounting, tax and technological services, this work, regarding the research methodology, uses Design Science Research because it is considered the most appropriate for this project, which had the external collection of secondary data present in the platforms of INE, RACIUS and PORDATA, as well as the collection of primary data through a semi-structured survey addressed to clients of a network of lawyers and potential clients. The LexDoBusiness value proposition is the personalization of its services and in the relationship with its customers, as the permanent support, offering in a single platform, the qualification of entrepreneurs, support in different areas such