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- 3C@higher education: contribution, collaboration and community at higher educationPublication . Silva, Cândida; Oliveira, Lino; Carvalho, Milena; Martins, Susana
- An empirical study on crowdsourcing innovation intermediariesPublication . Silva, Cândida; Ramos, IsabelInnovation is recognized by academics and practitioners as essential to enhance the competitiveness of organizations and foster their growth. Globalization, the Internet and technologies developments, particu- larly of Web 2.0, and the proliferation of its use by society, have created new forms of communication and interaction between individuals. These individuals become more active in the global network, they stop being mere consumers of information to be also creators. Thus, innovation is increasingly beyond organizational boundaries. The development of Web 2.0, particularly its collaborative component, boost- ed the emergence of crowdsourcing phenomenon. This is essentially a social and organizational phenom- enon in several dimensions. Thus, the main objective of this project was to understand the phenomenon of crowdsourcing for innovation and realize how this can be a path to enhance innovation in organizations. Therefore, it was conducted an empirical study with companies that realize activities of crowdsourcing innovation, open innovation and intermediation of innovation and technology. From this study has emerged a model of knowledge for crowdsourcing innovation intermediaries, which are the main result of this work. The model integrates three components of value capture and creation that an innovation inter- mediary should have to enhance and improve organization innovation capacity: facilitate collaboration between organizations, linking the organization to the external environment, and enabling mediation ser- vices.
- Crowdsourcing innovation intermediaries functionsPublication . Silva, Cândida; Ramos, IsabelOpen innovation is a hot topic in innovation management. Its basic premise is open up the innovation process. The innovation process, in general sense, may be seen as the process of designing, developing and commercializing a novel product or service to improve the value added of a company. The development of Web 2.0 tools facilitates this kind of contributions, opening space to the emergence of crowdsourcing innovation initiatives. Crowdsourcing is a form of outsourcing not directed to other companies but to the crowd by means of an open call mostly through an Internet platform. Innovation intermediaries, in general sense, are organizations that work to enable innovation, that just act as brokers or agents between two or more parties. Usually, they are also engaged in other activities like inter-organizational networking and technology development and related activities. A crowdsourcing innovation intermediary is an organization that mediates the communication and relationship between the seekers – companies that aspire to solve some problem or to take advantage of any business opportunity – with a crowd that is prone to give ideas based on their knowledge, experience and wisdom. This paper identifies and analyses the functions to be performed by an intermediary of crowdsourcing innovation through grounded theory analyses from literature. The resulting model is presented and explained. The resulting model summarizes eight main functions that can be performed by a crowdsourcing process, namely, diagnoses, mediation, linking knowledge, community, evaluation, project management, intellectual property governance and marketing and support. These functions are associated with a learning cycle process which covers all the crowdsourcing activities that can be realized by the broker.
- Crowdsourcing innovation: a strategy to leverage enterprise innovationPublication . Silva, Cândida; Ramos, IsabelInnovation is recognized by academics and practitioners as an essential competitive enabler for any company to survive, to remain competitive and to grow. Investments in tasks of R&D have not always brought the expected results. But that doesn't mean that the outcomes would not be useful to other companies of the same business area or even from another area. Thus, there is much knowledge already available in the market that can be helpful to some and profitable to others. So, the ideas and expertise can be found outside a company's boundaries and also exported from within. Information, knowledge, experience, wisdom is already available in the millions of the human beings of this planet, the challenge is to use them through a network to produce new ideas and tips that can be useful to a company with less costs. This was the reason for the emergence of the area of crowdsourcing innovation. Crowdsourcing innovation is a way of using the Web 2.0 tools to generate new ideas through the heterogeneous knowledge available in the global network of individuals highly qualified and with easy access to information and technology. So, a crowdsourcing innovation broker is an organization that mediates the communication and relationship between the seekers - companies that aspire to solve some problem or to take advantage of any business opportunity - with a crowd that is prone to give ideas based on their knowledge, experience and wisdom. This paper makes a literature review on models of open innovation, crowdsourcing innovation, and technology and knowledge intermediaries, and discusses this new phenomenon as a way to leverage the innovation capacity of enterprises. Finally, the paper outlines a research design agendafor explaining crowdsourcing innovation brokering phenomenon, exploiting its players, main functions, value creation process, and knowledge creation in order to define a knowledge metamodel of such intermediaries.
- ACADIGIA – Accelerating aCAdemia's DIGItal: potencialidades educativas do Kahoot e do MsFormsPublication . Peres, Paula; Silva, Cândida; Silva, SusanaEste poster apresenta um dos outputs de um dos projetos em que a Unidade de e-Learning e Inovação Pedagógica do Politécnico do Porto está envolvida. Trata-se do projeto ACADIGIA – Accelerating aCAdemia´s DIGItal readiness for online and blended Augmented teaching – é uma iniciativa de 24 meses que promove sinergias em 6 países (Portugal, Espanha, Itália, Grécia, Roménia e Irlanda) e foi conceptualizado dentro do interesse conjunto das instituições envolvidas para desenvolver um modelo de “aceleração” que permita aos Institutos Politécnicos abraçar a transformação digital da educação, baseando-se na primeira prioridade estratégica do Plano de Ação de Educação Digital: “Promover o desenvolvimento de um ecossistema de educação digital de alto desempenho”. Um dos outputs deste projeto consiste no estudo de um conjunto de ferramentas tecnológicas que poderão potenciar a aprendizagem e a avaliação online. Este poster resume um estudo e a comparação entre as ferramentas Kahoot e Ms Forms nos processos de ensino e aprendizagem, na avaliação e nas necessidade de formação dos docentes e dos estudantes para a sua utilização em contextos educativos.
- Learning inside the box: students' perceptions of emergency remote learningPublication . Fernandes, Joana; Silva, Susana; Silva, Cândida; Lima, Vanda; Carvalho, Amélia; Peres, PaulaCOVID-19 has had a considerable impact on learning environments, placing huge challenges on students and teachers. During the pandemic period, academic activities were mainly provided in a remote learning environment. Learning and assessment activities had to be adjusted to remote environments. The present study is particularly focuses on students' perceptions. Namely, it aims to understand the students' perceptions of the learning and assessment activities during the first lockdown due to COVID-19 in a Portuguese Higher Education Institution. Specifically, we aim to understand the difficulties and challenges identified by higher education students related to remote learning environments. For this qualitative study, we used a semi-structured interview for data collection. Data were collected in September and October 2020. We interviewed 29 students from a Portuguese Higher education institution. Data were analysed according to content analysis procedures. Our results suggest that most students had a positive evaluation of the learning process and assessment during the pandemic. The most positive dimensions were related to their ability to manage their own time and better work/study management. On the other hand, students understood it as a challenge to their ability to maintain focus, be motivated for classes and tasks, and interact with the teacher. These challenges are related to the understanding of less efficient learning. Therefore, most students were satisfied with the learning and the assessment process during the first lockdown. Furthermore, students identified several positive aspects and challenges related to this period. Higher Education Institutions' decision-makers should consider these results to develop new strategies and models for Higher Education.
- Digital influencers: possible roles in the promotion of tourist destinationsPublication . Ramalho, Bárbara; Silva, Susana; Silva, CândidaIn the globalisation era, digital influencers have become a key communication source of the 21st century and an important player in several business activities. They are known as content creators, they can influence large audiences who want to consume their contents and are available to be influenced by their information and behaviors. Additionally, digital platforms have played an important role in the development of new digital marketing strategies for the promotion of tourist destinations, namely integrating opinion leaders as products and service influencers. Therefore, this study aims to understand the role of digital influencers in the promotion of tourist destinations and to identify the strategies used for their promotion. To answer our objectives a qualitative study was conducted. 17 digital influencers participated in our study, of both genders, with a mean age of 26 years (SD=7.98). All the participants fulfilled a demographic questionnaire and it was conducted a semi-structured interview to answer the research question "How do Portuguese digital influencers promote a tourist destination?". The interviews were verbatim transcript and data analysed according to thematic analysis procedures. The preliminary results showed that “trip characteristics” and “influencer function” are the main categories. For the trip it is important to define the main reasons to visit the tourist destination, positive and negative dimensions related to the trip, and interests in the place. The influencer functions emerge from the communication with the followers, digital, technical and soft skills needed to be professional. Thus, it can be concluded that digital influencers can have an important role in the promotion of a tourist destination. The digital influencer should have significant communication skills but also digital, technical and soft skills. Therefore, it is crucial to train future tourism professionals to be prepared for this professional option. We discuss the main practical and theoretical implications and offer some suggestions for further studies.
- Knowledge management and staff turnover in the hospitality industryPublication . Silva, Susana; Silva, Cândida; Martins, DoraThe hospitality industry is a business area characterized by high rates of turnover related to the seasonality and precariousness of the activity. Therefore, practitioners and researchers in hospitality have focused on the development of practices preventing employees leaving a job. Recent literature had discussed the importance of implementing knowledge management practices in order to retain talent in hospitality and, also, to share employees’ knowledge inside an organisation characterized by significant intangible assets. The main objective of the study is to explore how knowledge management is implemented in the hospitality industry. More specifically, we aim to characterize the talent retention practices, to comprehend how knowledge management is used to decrease the staff turnover in hospitality, and to understand the main challenges to knowledge management in this kind of business. In order to answer to our objectives a qualitative study was conducted. 10 hotel managers, of both genders, with a mean age of 46 years (SD=7.98) participated in the study. All the participants completed a demographic questionnaire and a semi-structured interview was conducted in order to answer the research question “how knowledge management is used to decrease staff turnover in the hospitality industry?”. The interviews were transcribed verbatim and data analysed according to thematic analysis procedures. The preliminary results showed that hotel managers value the knowledge retention inside the organisation. The implementation of practices of knowledge management is one of the main objectives in these organisations. Staff turnover is comprehended has one of the main problems in this business area and increases the loss of important knowledge acquired by employees. Thus, it can be concluded that knowledge management is a very important issue in the hospitality business; namely to increase employees’ knowledge retention. Additionally, it is crucial to implement more strategies in order to increase talent retention and decrease staff turnover rates. In this paper, we discuss the main practical and theoretical implications, and offer some suggestions for further studies.
- Book of abstracts of XXVI RECLA International Summit – Soluções de aprendizagem inteligente para sociedades sustentáveisPublication . Silva, Cândida, ed; Guarello, Margarita, ed.; Peres, Paula, ed; Ferreira, Rui, ed.; Silva, Susana, ed.; Mota, Dulce, ed.
- Open innovation in big companies: an empirical studyPublication . Silva, Cândida; Ramos, IsabelInnovation is recognized by academics and professionals as essential to enhance the competitiveness of organizations and foster their growth. Traditionally, innovation is seen as going mostly just within the company. However, the increasing availability and mobility of knowledge labour, the development of Internet and venture capital markets, as well as the easier to widen the scope to possible external knowledge providers, have weakened the effectiveness of traditional innovation systems (Chesbrough, 2003). Thus, open innovation concept is presented with the essential premise of opening organizational boundaries. The underlying idea is based on the assumption that in a world where knowledge is distributed, companies should not rely solely on its own research and development, but open up their boarders to external knowledge. Therefore, the aim of this study is analyse innovation strategies and practices developed by medium and large companies in order to understand how they enhance innovation within the company or other partners or companies they work for, and what are their perspective on crowdsourcing phenomenon as a practice to potentiate the introduction of innovation in companies. An empirical study was conducted following the Grounded Theory method to collect and analyse empirical data. The results show that companies are starting using some external knowledge in their innovation process though they still have some bias in introducing strategies that uses the global network. At the end of the paper the results are discussed and some future research directions presented.