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Autores
Orientador(es)
Resumo(s)
In this chapter email overload is presented as a component of information overload
and some of its causes and consequences are identified. Furthermore, an analysis
on the skills required to deal with information overload is made. Then, a critical
literature review about the concept of email overload is realized, stressing aspects
such as the amount of messages, personal characteristics and skills or technological
issues. Solutions for this organizational problem are presented based on relevant
case studies from the literature review. Key components to consider in email over-
load management are also identified, including information management techniques
and technological options, training, time management and information behavior
(individual and organizational).
Descrição
Palavras-chave
Research subject categories Email management Information management Other social sciences Library and information science Social sciences
Contexto Educativo
Citação
Terra, A. L. (2017). Email overload: framing the concept and solving the problem – a literature review. In R. Marques & J. Batista (Eds.), Information and communication overload in the digital age (pp. 20–43). Hershey: IGI Global.
Editora
IGI Global