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Email overload: framing the concept and solving the problem – a literature review

2017Book part Restricted access
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dc.contributor.authorTerra, Ana Lúcia
dc.date.accessioned2019-06-17T14:00:36Z
dc.date.available2019-06-17T14:00:36Z
dc.date.issued2017
dc.description.abstractIn this chapter email overload is presented as a component of information overload and some of its causes and consequences are identified. Furthermore, an analysis on the skills required to deal with information overload is made. Then, a critical literature review about the concept of email overload is realized, stressing aspects such as the amount of messages, personal characteristics and skills or technological issues. Solutions for this organizational problem are presented based on relevant case studies from the literature review. Key components to consider in email over- load management are also identified, including information management techniques and technological options, training, time management and information behavior (individual and organizational).pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationTerra, A. L. (2017). Email overload: framing the concept and solving the problem – a literature review. In R. Marques & J. Batista (Eds.), Information and communication overload in the digital age (pp. 20–43). Hershey: IGI Global.pt_PT
dc.identifier.doi10.4018/978-1-5225-2061-0.ch002pt_PT
dc.identifier.isbn9781522520610
dc.identifier.urihttp://hdl.handle.net/10400.22/14018
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIGI Globalpt_PT
dc.relation.publisherversionhttps://www.igi-global.com/gateway/chapter/176563pt_PT
dc.subjectResearch subject categoriespt_PT
dc.subjectEmail managementpt_PT
dc.subjectInformation managementpt_PT
dc.subjectOther social sciencespt_PT
dc.subjectLibrary and information sciencept_PT
dc.subjectSocial sciencespt_PT
dc.titleEmail overload: framing the concept and solving the problem – a literature reviewpt_PT
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage43pt_PT
oaire.citation.startPage20pt_PT
oaire.citation.titleInformation and communication overload in the digital agept_PT
person.familyNameTerra
person.givenNameAna Lúcia
person.identifier.ciencia-idBF11-FB23-53A5
person.identifier.orcid0000-0003-1292-2849
person.identifier.ridJ-5257-2012
person.identifier.scopus-author-id36024158400
rcaap.rightsclosedAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublicationfc87ff7d-fdd6-4dd6-a60e-452fb812975d
relation.isAuthorOfPublication.latestForDiscoveryfc87ff7d-fdd6-4dd6-a60e-452fb812975d

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