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- How misinformation and disinformation affect the organization and its employees' performance in the digital eraPublication . Pinto, Cláudia; Carvalho, Milena; Martins, Susana; Braga, InêsIt is crucial to understand how information, when well managed, becomes the primary factor of intelligence and competitive advantage of an organization. Information management makes an essential contribution to achieving the organization's mission and strategy, affirming its business or area of operation, making its human resources and tangible resources profitable. Information is therefore so indispensable to the organizations that they often structure and classify it based on its organization, its functions and activities, that is to say, based on documentary production, information flows between departments, archiving and proof that this information constitutes. In 21st century organizations, where the digital paradigm is omnipresent, it’s crucial that the information manager be aware that misinformation and disinformation are real threats to quality information and that can jeopardize the success of effective information management. Through the literature review, we intend to reflect on various theoretical issues, highlighting ideas and good practices to combat the danger of this negative reality. These include the need for all employees of an organization to have media literacy skills, which can be fostered and formally provided by the institution through lifelong learning.
- Author preferences for open access in Portugal: survey findingsPublication . Carvalho, Milena; Boock, Michael; Todorova, Tania Yordanova; Martins, Susana; Braga, Inês; Pinto, CláudiaIn its relatively short existence, open access—the free, online, and immediate availability of scientific outputs in journals and repositories—has contributed to the availability and impact of scientific knowledge across the globe. As a result, the authors hypothesize that researchers and students increasingly prefer that their work appears in open access journals or open access repositories, resulting in improved access to quality, peer-reviewed scientific information and faster scientific and technological advances. Surveying authors at doctoral-granting institutions of higher education in Portugal, the authors seek to determine the extent to which this is true among Portuguese university teachers and researchers, to gauge their familiarity with open access, the importance they attach to open access when choosing a publication outlet, and to determine their preferences for achieving open access. The results show that Portuguese researchers are aware of the benefits of open access, regularly publish in open access journals, and deposit their papers in institutional or disciplinary repositories. The authors recommend continued improvement of training on institutional open access policies, European open access goals, and funding body requirements to increase open access to the fruits of Portuguese research still more.
- The Preservation of Memory and the Management of Information as a Step towards Sustainable DevelopmentPublication . Martins, Susana; Carvalho, Milena; Pinto, CláudiaSustainable development comprehends the balance between human activities and the environment. Today, more than ever, the need to act with respect for the environment and the urgency in recognizing that we belong to the planet, and not the other way around, have accelerated and generalized the demand for information about environmental sustainability, economic and social concerns, and the discussion about which Humanity should adopt paths to save the species. The United Nations 2030 Agenda recognizes access to information as a critical goal in the Sustainable Development Goal of promoting peaceful and inclusive societies, access to justice for all, and building effective, accountable, and inclusive institutions at all levels. In a global and inclusive society, people's access to information and the need to protect fundamental freedoms is necessarily the founding principle of the path to achieving global sustainability. The understanding of the world and society has always been founded on the study of the past, the knowledge of history, traditions, and memory. Only knowledge of memory allows us to know where we come from and to determine where we are going. Memory, which is nothing more than informational heritage, a generator agent of value and distinctive identity, is essential to create, distinguishing, and enriching socioeconomic activities based on the realities of the environment and local cultures towards socioeconomic and environmental sustainability and inclusion. In this paper, we intend to highlight the crucial role of information professionals in sustainable development, as they play unique and privileged roles in the preservation of people's identity and culture, as well as in the collection, research, processing, protection, promotion, enhancement, and transmission of information, which guarantee the viability of Humanity's cultural heritage and access to information as one of the goals of sustainable development.
- A gestão da informação como facilitadora do empoderamento psicológico e da melhoria do desempenho profissionalPublication . Pinto, Cláudia; Carvalho, Milena; Martins, SusanaA informação é imprescindível às organizações. Estas estruturam-na e classificam-na com~base na sua orgânica e nas suas funções e atividades, ou seja, com base na produção documental, nos fluxos de informação entre departamentos, na salvaguarda e prova que essa informação constitui. Na Goweb Agency, Lda., a maioria dos documentos existia apenas para efeitos de certificação de qualidade. Por forma a melhorar a gestão da informação na organização, todos os documentos foram organizados de forma válida, intuitiva e assente nas necessidades informacionais dos colaboradores. Ao incorporá-los nas tarefas rotineiras do quotidiano e ao incentivar o seu uso, criando e adequando a partilha e a gestão de informação nas atividades da empresa, assistiu-se a uma diminuição da tensão interna entre os colaboradores, a um aumento do seu grau de satisfação, da sua eficiência e eficácia e da satisfação dos clientes da empresa, devido ao desempenho e à qualidade do trabalho apresentado.
- O ISCAP - a estrutura orgânico-funcional da instituição desde a sua integração no IPP: estudo de casoPublication . Pinto, Cláudia; Carvalho, Milena Carla Lima deO Instituto Superior de Contabilidade e Administração do Porto (ISCAP) passou por várias mudanças, influenciadas por diversos contextos sociais, políticos e económicos, que se refletiram na sua estrutura orgânico-funcional, desde a sua origem, em 1886, até ao Instituto que hoje conhecemos. Dado que as organizações produzem informação no exercício das suas atividades, nos fluxos de informação entre departamentos, no arquivamento e prova que a informação constitui, a gestão integrada e a estruturação sistémica da informação impõem a necessidade de levar a cabo um estudo orgânico e funcional da entidade produtora, etapa indispensável à fundamentação do conhecimento do sistema de informação Arquivo. Assim, realizou-se um estudo da estrutura orgânicofuncional do ISCAP, desde a sua integração no Instituto Politécnico do Porto, em março de 1988, até à atualidade, para o qual foi realizado um breve enquadramento histórico e o levantamento da sua orgânica no sentido de confirmar se a produção documental no ISCAP é organizada segundo critérios arquivísticos, através da análise da produção, conservação e eliminação da informação pela instituição, com foco nos seus Órgãos de Gestão e nos seus Serviços. Recorreu-se ao método quadripolar, no âmbito da Ciência da Informação, assente em quatro polos: o polo epistemológico, que constitui o paradigma científico, instância superior imbricada no aparato teórico e institucional, origem do conhecimento científico e informacional; o polo teórico, onde estarão incluídos a hipótese, os objetivos do estudo, revisão da literatura, documentos ativos, regulamentos, estatutos e organogramas; o polo técnico, que abrange todos os procedimentos técnicos a realizar para o estudo: pesquisa documental, técnicas de recolha dos dados, guião da entrevista, elaboração do questionário, pesquisa de documentos e o polo morfológico, onde se incluem a análise do conteúdo dos documentos textuais, o tratamento quantitativo e qualitativo dos dados da entrevista e questionários, conclusões e propostas de melhorias, tais como a centralização da informação no Arquivo e sob a sua responsabilidade, a elaboração de um plano de classificação da informação e a designação do Arquivo como serviço autónomo, visando a normalização das práticas de gestão dos documentos de arquivo numa perspetiva de qualidade e à definição de responsabilidades na instituição relativamente à informação.
- Psychological empowerment and improved professional performance as a Rresult of effective information managementPublication . Pinto, Cláudia; Carvalho, Milena; Martins, SusanaInformation is essential for organizations. Information and knowledge, associated with technological and scientific advances are, nowadays, easily accessible to all organizations, so whoever holds more information and knows how to manage it in the most adequate way to their vision and style, will be able to acquire a competitive advantage faster than the competitors. In a highly competitive environment for companies today, managers must realize the need to design strategies for organizations based on information as a valuable asset. Companies structure and classify information based on their structure, functions and activities, that is, based on documentary production, information flows between departments, safeguarding and proving what this information constitutes. At Goweb Agency, Lda., the target company of this study, except for the document templates that were intended for commercial proposals and directly linked to sales, most documents existed only for the purpose of quality certification. All documents were organized validly, intuitively and based on the information needs of employees. However these documents weren’t used or even known by the employees. The project planning and the accountability for everyday tasks were lacking meaning to them and conflicts were a constant. By incorporating the documents that described the responsibilities and assignments of each function into the routine tasks of everyday life and encouraging their use, creating and adapting the sharing and management of information in the company's activities, there has been a reduction in internal conflicts among employees, an increase in their degree of satisfaction and motivation, its efficiency and effectiveness and the satisfaction of the company's customers, due to the performance and quality of the work presented. In order to maintain each employee’s accountability and therefore their motivation in doing a better work it is important to continue to invest in the management of information appropriate to the business area of the company, make known the existence of essential information to each workplace and make the access to documentation quick and intuitive for all employees.