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Abstract(s)
Com a crescente utilização das tecnologias de informação e comunicação (TIC), a fraude eletrónica tem vindo a aumentar de forma expressiva. O facto de termos vivido recentemente uma pandemia mundial, potenciou ainda mais, a utilização da internet e dos meios de comunicação e, consequentemente, levou ao aumento dos casos de fraude eletrónica em Portugal.
O objetivo desta dissertação é o de analisar a ocorrência da fraude eletrónica no contexto social e demográfico em Portugal, compreender as medidas já implementadas pelos organismos especializados e perceber que práticas podem ser adotadas além das que existem, de modo a aumentar a segurança dos utilizadores tecnológicos.
A escolha da metodologia de investigação a utilizar recaiu no método misto, ou seja, na combinação dos métodos quantitativo e qualitativo, uma vez que foram utilizados questionários e entrevistas como instrumentos de recolha de dados. Estes instrumentos mostraram-se mais pertinentes para o estudo.
Para colmatar o crescimento do crime eletrónico é imprescindível a atuação dos diversos organismos especializados na investigação, no combate e no apoio às vítimas de fraudes eletrónicas. Contudo, estes organismos não são suficientes, é necessário agir socialmente, através da educação e formação de todos os cidadãos, para que estes sejam capazes de adotar comportamentos ciber-resilientes, de modo a garantir ao utilizador uma maior capacidade para identificar e atuar perante situações em que a sua segurança online possa estar em risco.
With the growing use of information and communication technologies (ICT), electronic fraud has been increasing significantly. The fact that we have recently experienced a worldwide pandemic has further boosted the use of the Internet and the means of communication and, consequently, led to an increase in cases of electronic fraud in Portugal. The aim of this dissertation is to analyze the occurrence of electronic fraud in the social and demographic context in Portugal, to understand the measures already implemented by specialized bodies and to understand what practices can be adopted in addition to those that exist, to increase the security of technological users. The choice of the research methodology to be used fell into the mixed method, i.e., the combination of quantitative and qualitative methods, as surveys and interviews were used as data collection tools. These instruments proved to be more pertinent to the study. In order to counteract the growth of electronic crime, it is essential that the various specialized bodies act to investigate, combat and support the victims of electronic fraud. However, these bodies are not enough, it is necessary to act socially, through education and training of all citizens, so that they are able to adopt cyber-resilient behaviors, in order to ensure that users are better able to identify and act in situations where their online security may be at risk.
With the growing use of information and communication technologies (ICT), electronic fraud has been increasing significantly. The fact that we have recently experienced a worldwide pandemic has further boosted the use of the Internet and the means of communication and, consequently, led to an increase in cases of electronic fraud in Portugal. The aim of this dissertation is to analyze the occurrence of electronic fraud in the social and demographic context in Portugal, to understand the measures already implemented by specialized bodies and to understand what practices can be adopted in addition to those that exist, to increase the security of technological users. The choice of the research methodology to be used fell into the mixed method, i.e., the combination of quantitative and qualitative methods, as surveys and interviews were used as data collection tools. These instruments proved to be more pertinent to the study. In order to counteract the growth of electronic crime, it is essential that the various specialized bodies act to investigate, combat and support the victims of electronic fraud. However, these bodies are not enough, it is necessary to act socially, through education and training of all citizens, so that they are able to adopt cyber-resilient behaviors, in order to ensure that users are better able to identify and act in situations where their online security may be at risk.
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Keywords
Burlas Educação Fraude Eeletrónica Prevenção e deteção Fraud Education Electronic fraud Prevention and detection