Publication
From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts
| dc.contributor.author | Fonseca, Luís | |
| dc.date.accessioned | 2014-10-07T10:26:03Z | |
| dc.date.available | 2014-10-07T10:26:03Z | |
| dc.date.issued | 2013-06 | |
| dc.description | 57Th EOQ Congress, Quality Renaissance - Co-creating a Viable Future" | por |
| dc.description.abstract | The research proves that under certain conditions: The economic, environmental and social dimensions are key to organizational sustainable success; Stakeholder satisfaction is significantly higher when a Social Responsibility program is present and it is relevant for the organizational sustainable success and competitive position, as suggested by Freeman (1984) Stakeholder Theory and in line with ISO 9004:2009 and the Excellence Models approaches. | por |
| dc.identifier.citation | Fonseca, L., 2013, From Customer to Stakeholder Management, 57thEOQ_Congress Tallin | por |
| dc.identifier.doi | 10.13140/2.1.2558.4003 | |
| dc.identifier.isbn | 9781627487030 | |
| dc.identifier.uri | http://hdl.handle.net/10400.22/5018 | |
| dc.language.iso | por | por |
| dc.peerreviewed | yes | por |
| dc.publisher | EOQ - European Organization for Quality | por |
| dc.relation.ispartofseries | Proceedings of EOQ; | |
| dc.relation.publisherversion | http://www.eoq.org/fileadmin/user_upload/Documents/Congress_proceedings/Tallinn_2013/7_Luis_Fonseca.pdf | por |
| dc.subject | Customer | por |
| dc.subject | Quality Management | por |
| dc.subject | Stakeholder | por |
| dc.subject | Results | por |
| dc.title | From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts | por |
| dc.type | conference object | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Tallin, Estonia | por |
| oaire.citation.endPage | 89 | por |
| oaire.citation.startPage | 80 | por |
| oaire.citation.title | 57th EOQ Congress | por |
| oaire.citation.volume | 1 | por |
| person.familyName | Fonseca | |
| person.givenName | Luis | |
| person.identifier.ciencia-id | DA12-4855-5FAE | |
| person.identifier.orcid | 0000-0001-5668-0656 | |
| person.identifier.rid | L-4285-2014 | |
| person.identifier.scopus-author-id | 56356558600 | |
| rcaap.rights | openAccess | por |
| rcaap.type | conferenceObject | por |
| relation.isAuthorOfPublication | 7fc78bf1-1399-4460-8ee9-0bccbf304291 | |
| relation.isAuthorOfPublication.latestForDiscovery | 7fc78bf1-1399-4460-8ee9-0bccbf304291 |