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Publicação
From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 1021.19 KB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
The research proves that under certain conditions: The economic, environmental and social dimensions are key to organizational sustainable success;
Stakeholder satisfaction is significantly
higher when a Social Responsibility
program is present and it is relevant for
the organizational sustainable success
and competitive position, as suggested by
Freeman (1984) Stakeholder Theory and in
line with ISO 9004:2009 and the Excellence
Models approaches.
Descrição
57Th EOQ Congress, Quality Renaissance - Co-creating a Viable Future"
Palavras-chave
Customer Quality Management Stakeholder Results
Contexto Educativo
Citação
Fonseca, L., 2013, From Customer to Stakeholder Management, 57thEOQ_Congress Tallin
Editora
EOQ - European Organization for Quality