Publication
Application of factor analysis to produce a multivariate indicator of customer satisfaction in a thermal spa
| dc.contributor.author | Silvério, Ana Cristina | |
| dc.contributor.author | Ferreira, Jéssica | |
| dc.contributor.author | Ferreira, Fernanda A. | |
| dc.contributor.author | Alves, Maria José | |
| dc.contributor.author | Fernandes, Paula Odete | |
| dc.date.accessioned | 2023-03-23T16:26:14Z | |
| dc.date.available | 2023-03-23T16:26:14Z | |
| dc.date.issued | 2022 | |
| dc.description.abstract | Tourism per se is a highly relevant sector of economic activity that has been growing steadily. In turn, health and wellness tourism asserts itself as a tourism product with a strong trend in terms of consumption (Baloglu et al., 2019) that is expected to grow continuously in the coming years (Rodrigues et al., 2020). Given this reality, it was found that health and wellness tourism experienced about twice as fast growth when compared to other tourism products - by 2019, it recorded a 6.8% growth while other segments recorded a 3.6% growth (Global Wellness Institute, 2021). As such, it has been confirmed that this tourism product becomes a strategy for destinations (Hartwell et al., 2018; Pyke et al., 2016), the tourism industry, and even the country. However, the pandemic caused by COVID-19, incited a number of reflections about the competitiveness of the tourism industry. | pt_PT |
| dc.description.sponsorship | This work is funded by National Funds through the Foundation for Science and Technology under the projects UIDB/04752/2020; and by the European Regional Development Fund through the Regional Operational Program North 2020, within the scope of Project GreenHealth-Digital strategies in biological assets to improve well-being and promote green health, Norte-01-0145-FEDER-000042. | |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.isbn | 978-9963-697-42-7 | |
| dc.identifier.uri | http://hdl.handle.net/10400.22/22576 | |
| dc.language.iso | eng | pt_PT |
| dc.publisher | THE INC | pt_PT |
| dc.relation | UIDB/04752/2020 | |
| dc.relation | Norte-01-0145-FEDER-000042 | |
| dc.relation.publisherversion | https://theinc2022.files.wordpress.com/2022/06/the-inc-2022-proceedings.pdf | pt_PT |
| dc.subject | Tourism | pt_PT |
| dc.subject | Health and wellness tourism | pt_PT |
| dc.subject | Thermalism | pt_PT |
| dc.subject | Customers | pt_PT |
| dc.subject | Thermal customer satisfaction index | pt_PT |
| dc.title | Application of factor analysis to produce a multivariate indicator of customer satisfaction in a thermal spa | pt_PT |
| dc.type | other | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Limassol, Chipre | pt_PT |
| oaire.citation.endPage | 214 | pt_PT |
| oaire.citation.startPage | 212 | pt_PT |
| oaire.citation.title | THE INC Tourism, Hospitality & Events INternational Conference 2022: Tourism, Hospitality & Events Innovation and Resilience during Uncertainty | pt_PT |
| person.familyName | Ferreira | |
| person.givenName | Fernanda A. | |
| person.identifier | R-000-4TV | |
| person.identifier.ciencia-id | D116-9419-5778 | |
| person.identifier.orcid | 0000-0002-1335-7821 | |
| person.identifier.rid | N-4563-2013 | |
| person.identifier.scopus-author-id | 24723992800 | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | other | pt_PT |
| relation.isAuthorOfPublication | aaa18584-508e-46b1-9b50-4e174c0e142c | |
| relation.isAuthorOfPublication.latestForDiscovery | aaa18584-508e-46b1-9b50-4e174c0e142c |