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Stakeholders satisfaction and sustainable success

2016Journal article Open access
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dc.contributor.authorMiguel Ciravegna Fonseca, Luís
dc.contributor.authorRamos, Amilcar
dc.contributor.authorRosa, Alvaro
dc.contributor.authorBraga, Ana Cristina
dc.contributor.authorSampaio, Paulo
dc.date.accessioned2020-07-06T10:14:32Z
dc.date.available2020-07-06T10:14:32Z
dc.date.issued2016
dc.description.abstractThe relationship between stakeholders satisfaction and organisational sustainable growth and success is investigated focusing on the importance of a firm’s relationships with critical stakeholders that may lead to better performance, as organisations while integrating business and societal considerations create value for their stakeholders. However, it is of most importance that top management actively leads this approach and that the governance bodies of the organisations support and check that this really happens. Framed on stakeholder theory and social responsibility theory an online survey was administered to managers of Portuguese organisations with certified management systems by a leading management systems certification Portuguese body. The findings suggest that competitive position is strongly correlated with shareholders, suppliers and partners, employees and customers satisfaction, legitimating Freeman’s stakeholder theory. In an overall final remark, the importance of shareholders, partners/suppliers, employees and customers satisfaction for organisational sustainable success is highlighted in this study results.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1504/IJISE.2016.078899pt_PT
dc.identifier.issn1748-5037
dc.identifier.urihttp://hdl.handle.net/10400.22/16056
dc.language.isoengpt_PT
dc.publisherIndersciencept_PT
dc.relation.publisherversionhttps://www.inderscienceonline.com/doi/abs/10.1504/IJISE.2016.078899pt_PT
dc.subjectStakeholders satisfactionpt_PT
dc.subjectStakeholder theorypt_PT
dc.subjectOrganisational successpt_PT
dc.subjectSustainable growthpt_PT
dc.subjectSocial responsibilitypt_PT
dc.subjectSustainabilitypt_PT
dc.subjectCertified management systemspt_PT
dc.subjectPortugalpt_PT
dc.titleStakeholders satisfaction and sustainable successpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issue2pt_PT
oaire.citation.startPage144pt_PT
oaire.citation.titleInternational Journal of Industrial and Systems Engineeringpt_PT
oaire.citation.volume24pt_PT
person.familyNameFonseca
person.givenNameLuis
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.orcid0000-0001-5668-0656
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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