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Advisor(s)
Abstract(s)
The relationship between stakeholders satisfaction and
organisational sustainable growth and success is investigated focusing on the
importance of a firm’s relationships with critical stakeholders that may lead to
better performance, as organisations while integrating business and societal
considerations create value for their stakeholders. However, it is of most
importance that top management actively leads this approach and that the
governance bodies of the organisations support and check that this really
happens. Framed on stakeholder theory and social responsibility theory an
online survey was administered to managers of Portuguese organisations with
certified management systems by a leading management systems certification
Portuguese body. The findings suggest that competitive position is strongly
correlated with shareholders, suppliers and partners, employees and customers
satisfaction, legitimating Freeman’s stakeholder theory. In an overall final
remark, the importance of shareholders, partners/suppliers, employees and
customers satisfaction for organisational sustainable success is highlighted in
this study results.
Description
Keywords
Stakeholders satisfaction Stakeholder theory Organisational success Sustainable growth Social responsibility Sustainability Certified management systems Portugal
Citation
Publisher
Inderscience