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Orientador(es)
Resumo(s)
This article aims to contribute to the deepening of scientific knowledge about the specificities of the Generation Z behavior regarding the tourism sector and the use of Information Technologies, during a trip. The objective of this research is to evaluate the destination choice by Generation Z and conclude if the reasons for the choice of destination (city of Porto - Portugal) positively influence the use of technological resources during the trip. To achieve the defined objectives, 400 validated questionnaires were gathered from tourist belonging to generation Z at Porto on the main streets of tourist attraction. The results obtained highlight tourist services importance focused on accommodation, transport, catering, and attractions in general, that must always be available to tourists, since the need to obtain clarification on the tourist destinations before and during the trip, is essential and positively influences the satisfaction of the consumer experience.
Descrição
Palavras-chave
E-tourism Generation Z Technology Tourism destination
Contexto Educativo
Citação
Editora
Springer