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Advisor(s)
Abstract(s)
Purpose – The purpose of this paper is to emphasize the increasing importance of information and
communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of
the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in
the city of Porto how the use of technology before, during and after the visit influences the tourist experience.
Design/methodology/approach – The authors empirically investigate the importance of using ICTs
during tourism experience, assess the access/availability of ICT at the destination and its importance in
tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important
and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction.
The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city
of Porto.
Findings – The importance of the internet access at the destination, especially in places like airports and
hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the
existing information technologies available in the destination (internet, smartphones or other mobile devices
and applications) are considered very important in explaining tourists’ experience.
Originality/value – This study identifies the strengths and weaknesses of the technological strategies,
providing useful information for destination management, discussing innovation in tourism, and proposing a
framework that empirically evaluates how technological components used in smart tourism destinations can
improve tourists’ experiences.
Description
Keywords
Tourist behaviour Tourism experience Information and communications technologies Smart destination
Citation
Publisher
Emerald Publishing Limited