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Smart tourism destination triggers consumer experience: the case of Porto

2018Journal article Open access
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dc.contributor.authorLiberato, Pedro
dc.contributor.authorAlén, Elisa
dc.contributor.authorLiberato, Dália
dc.date.accessioned2018-08-30T14:27:54Z
dc.date.available2018-08-30T14:27:54Z
dc.date.issued2018
dc.description.abstractPurpose – The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach – The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings – The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value – This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1108/EJMBE-11-2017-0051pt_PT
dc.identifier.issn2444-8451
dc.identifier.urihttp://hdl.handle.net/10400.22/11847
dc.language.isoengpt_PT
dc.publisherEmerald Publishing Limitedpt_PT
dc.relation.publisherversionhttps://www.emeraldinsight.com/doi/pdfplus/10.1108/EJMBE-11-2017-0051pt_PT
dc.subjectTourist behaviourpt_PT
dc.subjectTourism experiencept_PT
dc.subjectInformation and communications technologiespt_PT
dc.subjectSmart destinationpt_PT
dc.titleSmart tourism destination triggers consumer experience: the case of Portopt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage25pt_PT
oaire.citation.startPage6pt_PT
oaire.citation.titleEuropean Journal of Management and Business Economicspt_PT
person.familyNameLiberato
person.familyNameLiberato
person.givenNamePedro
person.givenNameDália
person.identifier.ciencia-id0E18-9B6A-FE45
person.identifier.ciencia-idF610-22F9-C504
person.identifier.orcid0000-0003-2908-1599
person.identifier.orcid0000-0003-0513-6444
person.identifier.scopus-author-id57200381200
person.identifier.scopus-author-id57200377509
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication5cb18f24-fc60-43a7-9b13-a54edc06d66e
relation.isAuthorOfPublication8af17803-7f2e-4819-bfd8-8ce657eff119
relation.isAuthorOfPublication.latestForDiscovery8af17803-7f2e-4819-bfd8-8ce657eff119

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