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Abstract(s)
Numa era onde a preocupação com a sustentabilidade, a responsabilidade ambiental e a eficiência dos recursos são fundamentais, a Logística Inversa assume um papel crucial na gestão da cadeia de abastecimento moderna e traz uma série de vantagens estratégicas e financeiras às empresas. Esta desempenha um papel crítico ao viabilizar a recolha, retorno e gestão de produtos, materiais ou resíduos após o seu uso pelo cliente.
Na BA Glass a relevância da Logística Inversa não é ignorada e torna-se cada vez mais uma atividade essencial tanto a nível de sustentabilidade como de redução de custos de compra de materiais de embalagem. O alvo deste estudo de caso são as unidades produtivas do referido grupo industrial, localizadas no Sudoeste Europeu onde há uma maior necessidade de atenção, de melhoria e de padronização dos processos locais aplicados à recolha e tratamento dos materiais devolvidos.
Para se conseguir uma melhoria dos processos de Logística Inversa foram utilizadas ferramentas Lean. Com base nas ferramentas consideradas mais adequadas, foi feita uma observação e mapeamento da situação atual, foram sugeridos alterações e ajustes e proposto um plano de implementação das mesmas, bem como a identificação de todos os intervenientes que tornarão possível a implementação das referidas mudanças.
Apesar de até terminar este trabalho não ter sido possível implementar as propostas sugeridas, a metodologia utilizada permitiu apresentar soluções que poderão tornar o processo de devolução de materiais de embalagem mais fluido, automático e célere. Desta forma, será também possível obter mais informação e mais exata para apoio na tomada de decisões mais conscientes e responsáveis.
In an era where sustainability, environmental responsibility, and resource efficiency are paramount concerns, Reverse Logistics plays a crucial role in modern supply chain management, offering a range of strategic and financial advantages to companies. It plays a critical role in facilitating the collection, return, and management of products, materials, or waste after they have been used by the customer. At BA Glass, the importance of Reverse Logistics is not overlooked, and it is increasingly becoming an essential activity both in terms of sustainability and in reducing the costs of purchasing packaging materials. The focus of this case study is the production units of the mentioned industrial group, located in Southwestern Europe, where there is a greater need for attention, improvement, and standardization of local processes related to the collection and treatment of returned materials. To achieve an improvement in Reverse Logistics processes, Lean tools were employed. Based on the most suitable tools, the current situation was observed and mapped, changes and adjustments were suggested, and an implementation plan was proposed. Additionally, all actors who will enable the implementation of these changes were identified. Although it was not possible to implement the suggested proposals before the completion of this work, the methodology used allowed for the presentation of solutions that could make the return process of packaging materials more seamless, automated, and efficient. In this way, it will also be possible to obtain
In an era where sustainability, environmental responsibility, and resource efficiency are paramount concerns, Reverse Logistics plays a crucial role in modern supply chain management, offering a range of strategic and financial advantages to companies. It plays a critical role in facilitating the collection, return, and management of products, materials, or waste after they have been used by the customer. At BA Glass, the importance of Reverse Logistics is not overlooked, and it is increasingly becoming an essential activity both in terms of sustainability and in reducing the costs of purchasing packaging materials. The focus of this case study is the production units of the mentioned industrial group, located in Southwestern Europe, where there is a greater need for attention, improvement, and standardization of local processes related to the collection and treatment of returned materials. To achieve an improvement in Reverse Logistics processes, Lean tools were employed. Based on the most suitable tools, the current situation was observed and mapped, changes and adjustments were suggested, and an implementation plan was proposed. Additionally, all actors who will enable the implementation of these changes were identified. Although it was not possible to implement the suggested proposals before the completion of this work, the methodology used allowed for the presentation of solutions that could make the return process of packaging materials more seamless, automated, and efficient. In this way, it will also be possible to obtain
Description
Keywords
Logística inversa Lean Melhoria de processos Fluxogramas Modelo A3 Reverse logistics Process improvement Flowcharts A3 model