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- A codification system roadmap: case study in a metalworking companyPublication . Lemos, Carlos; Pereira, Maria Teresa; Ferreira, Luís Pinto; Silva, F.J.G.Decision-making and control of operational areas in industrial companies are key issues in their sustainability and resilience in markets that are more and more challenging and competitive. In this way, production management and information management software are becoming mandatory. The codification of information, namely products codification, is a subject, without being the main purpose in everyday companies’ work, must be a subject that enables a proper functioning of everyday companies’ activity. This project proposes a roadmap for internal product codification in a company working in the metalworking industry. This guide shows good practices that highlight formal basic rules whose could add value to internal processes of the organization and so to provide a solid system where the company can rely on providing more time to its workers to spend in other tasks. At last it is provided a generic conceptual model to serve as an approach to develop a codification system in any given organization.
- Implementation of Lean Methodologies in the Management of Consumable Materials in the Maintenance Workshops of an Industrial CompanyPublication . Pombal, Tomé; Ferreira, Luís Pinto; Sá, José Carlos; Pereira, Maria Teresa; Silva, F.J.G.During the course of the 21st century, companies have constantly had to adapt to change. The solution resides in increasing operational efficiency, quality and productivity, while simultaneously reducing costs and establishing the waste-free organization. The objective of this work lies in the implementation of lean methodologies in the management of consumable materials in the maintenance workshops of an industrial company by adjusting/reducing the volume of materials and reorganizing their placement. It further explores the potential to eliminate waste and create value-added tasks in the maintenance activities involved. The development of this work allowed for an improvement in the organization of the consumable material cabinet through the implementation of 5S methodology, as well as a reduction in the time required to locate the consumable material by using visual management (in the order of 70%). Improved control of stock was also achieved through the reformulation of kanban (approximately 30%); a reduction in the time required to replenish material in the consumables cabinet was ensured by means of the mizusumashi (with an expected improvement of 50%).
- The Improvement of an APEX Machine involved in the Tire Manufacturing ProcessPublication . Santos, R.F.L.; Silva, F.J.G.; Gouveia, R.M.; R.D.S.G., Campilho; Pereira, Maria Teresa; Ferreira, Luís PintoOver the years, there has been a huge expansion in the automotive component industry and its consequent innovation, which has evolved along with automation and robotics. Therefore, in order to ensure component quality, as well as the quality of the entire production process, it is crucial to enhance competitiveness in the sector. Since quality is a key feature in this industry, all manufacturers and suppliers are scrutinized by systematic audits to ensure constant improvements. This work was developed at a multinational industry and focuses on tire production for the automotive sector. Tires present a complex production process, which covers a wide range of activities from mixing, preparation, construction and vulcanization to the inspection departments, all of which are greatly predisposed to process improvement. In one of these departments (Preparation - APEX machines, responsible for the tire bead production), one of the main problems detected was directly related to a large number of failures in the pneumatic systems. These were found to be difficult to control, both in terms of speed and positioning. Some of the failures in automation were generating delays in certain processes, leading to lengthy setup times and culminating in higher production costs. In order to achieve greater quality, reliability and accuracy, a higher level of automation was applied to these kinds of machines by resorting to 5S methodology. A safety upgrade of the equipment was also undertaken, which will allow for the improvement of workplace safety.The performance improvement of the APEX machines was reached by implementing the following strategies: the automation of conveyor and tray movements between the cutting and application subprocesses; the implementation of 5S methodology; the automation of the cutting process; the updating of safety devices; and the automated control of the separation subprocess. A strong decrease in the breakdown time was recorded (-62%) resulting of the project implementation. The APEXmachine performance was also improved in 9%.
- Knowledge Analysis on Logistics Cost Trade-Offs: a Study With Portuguese Food Sector’ ProfessionalsPublication . Pereira, Ana Luiza Cordeiro; Martins, Alexandra Manuela Novais Almeida dos Santos; Policarpo, Renata Veloso Santos; Pereira, Maria Teresa RibeiroLogistics is an important area in the economic-financial performance of companies, which makes it necessary to analyse their costs, as well as the trade-offs between them. Thus, the present study, with the objective of analysing the Portuguese food sector logistic professionals’ knowledge regarding to logistics costs trade-offs and their impact on the economic-financial performance of the organizations, showed that there are gaps concerning this subject. Throughout the structured interview and by using the SPSS software, the study shows the existence of flaws in the practical application of the trade-offs’ theory, such as the pressure from the managers for individual cuts in costs; and points out trade-offs of logistical costs relevant to the food sector. These results contribute to the expansion of studies on the subject, besides providing a perspective of the compensatory exchanges that can contribute to the decision making in relation to the costs concerning logistics activities.
- Improving efficiency in a hybrid warehouse: a case studyPublication . Freitas, Andreia M.; Silva, F.J.G.; Ferreira, Luís Pinto; Sá, José Carlos; Pereira, Maria Teresa; Pereira, J.Logistics has assumed a determining position in the supply chain of each organization. This paper concerns the work carried out in a bus manufacturing organization with the aim of improving efficiency in its hybrid warehouse. A hybrid warehouse could be considered as one that mixes several different activities (reception, storage area, picking, shipping, supply to production lines and production preparation tasks) and brings together many different materials or raw materials and components. This factor led to the appearance of innumerable management methods to improve employee performance. These are intended to meet the needs of their customers, from the motto "do more with less". The work developed in a hybrid warehouse allows to detect logistic complaints related to communication failures between employees, the reduced efficiency in the activities like the check of raw materials or components and respective picking, the lack of space for their reception and storage, and the non-compliance of the FIFO stock management system. It is imperative that organizations can redefine internal spaces and flows, generating a more efficient and intuitive work and admit an opportunity for improvements in terms of space and content management, and hence, cost savings for an organization. The combination of Lean tools was implemented, and the results have been checked, showing a significant impact in the hybrid warehouse, with annual gains through the optimization of several activities: employee turnover (decrease by 50%), check and picking times (decrease about 75 minutes/picking) and better working conditions for employees.
- Analysis of a customer relationship management tool in a shipping companyPublication . Pereira, Teresa; Fróis, Joana; Ferreira, Fernanda A.Today’s society is technologically advanced, the world is just a click away and our companies’ customers have easy access to all the information. Therefore, they are increasingly demanding, wanting more and better at a lower cost. Using as a case study a shipping company, a system of Customer Relationship Management (CRM) was analysed to verify what reasons led to its abandonment and to realise what to do to reverse such situation. In this industry product differentiation is practically null, so the customer’s choice comes down to price. However, customers are paying more attention to customer service, therefore companies are developing stronger relationships with them. The construction of such relationships implies data collection on the client, from which one can offer services of greater value. This may lead to partnerships and competitive advantages. Thus, the use of CRM tools is being promoted for CRM tools present themselves as a valuable asset. In the end, suggestions are presented, ranging from improvements to the existing system, to more complex suggestions, costlier or breaking with the existing mode of relationship and dialogue between company and customers, but that, in the future, will certainly translate into advantages over competing companies.
- The influence of COVID-19 on the hospital supply chain – the case of portuguese NHSPublication . Sequeiros, José; Pereira, Maria Teresa Ribeiro; Oliveira, Marisa; Ferreira, Fernanda A.Available studies and reports, as well as real-time experiences, attest to profound, extensive, long-lasting effects on the supply chain caused by the pandemic. It is thus paramount to rethink the supply chain for medication and health care supplies to build a more resilient and adaptable management process. Data obtained from the NHS portal monthly reports from January 2017 to August 2020 – indicates that at the hospital level the impact was felt the most on the scheduling of medical appointments and prescriptions. Two forecasting methods were selected for this study: Simple Linear Regression and Holt-Winters with the trend and additive seasonality. There was a change in the behavior of hospital patients in the first year of COVID-19 pandemics. This change was shown in two main indicators, the number of hospital consultations and medication expenses. This changed behavior resulted in a decrease in demand for scheduled hospital services, 1.9M less than would be expected under normal conditions, and a foreseeable increase of €432M in the consumption of medicines in the last quarter of 2020, €103M more than in the same period. from the previous year.
- Guidelines for Machine Tool Sensing and Smart Manufacturing IntegrationPublication . Costa, S.; Silva, F.J.G.; Campilho, R.D.S.G.; Pereira, Maria TeresaNowadays the Industry is becoming increasingly competitive with the emergence of even more advanced technologies. This environment leads the companies to look for a bigger availability of the assets, a higher quality of the products and consequently less costs. Thus, is because of this purpose that Maintenance is becoming even more fundamental. The focus of this paper was to develop a strategy of Predictive Maintenance on a Machine Tool with the aim of reducing the unplanned stops, increasing the productivity and creating the bases for an Industry 4.0 environment in the short term. Thus, a model has been created in order to fulfil this goal. The first step was the selection of the critical component of the machine tool that would be studied. In the next phase the variables that will be monitored were selected and their trigger limits. Finally, the necessary components to monitor this system were chosen. In order to reach the objective, a system of condition-based maintenance where the acoustic emissions and vibration of the bearing of a machine tool were monitor was proposed.
- A Model for the Multi-depot Online Vehicle Routing Problem with Soft DeadlinesPublication . Silva, Álvaro; Ferreira, Luís Pinto; Pereira, Maria Teresa; Neves-Moreira, FábioIn many companies in the automotive industry there are challenges in some key processes in their logistic departments, mainly in internal logistics. These challenges happen due to poorly defined rules for the transportation of goods, resulting in a great cost associated with the time lost in the process. Also, the optimization of these processes, incrementing the efficiency of internal logistics can bring competitive advantages to the companies. For that matter, this study was developed at a major tire manufacturing company and proposes a model for the optimization of in-bound logistics, viewed as an online vehicle routing problem with soft deadlines (OVRPSD), using multiple depots. The main goal of this study is the increase of efficiency in logistic, optimizing the number of vehicles to supply the machines in order to reduce the stopping time of machines due to the lack of tires to consume.
- A DMS to Support Industrial Process Decision-Making: a contribution under Industry 4.0Publication . Pereira, Maria Teresa; Silva, A.; Ferreira, Luís Pinto; Sá, José Carlos; Silva, F.J.G.This paper presents the development of an Information System (IS) an automotive manufacturing.The system was developed to reduce waste and increase productivity, through better decision-making. The used methodology to implement it was the Business Process Management (BPM). A DMS (Document Management System) for decision making support was built, reducing the action time and providing faster maintenance of all needed data. As a result, the users time decision making and the administrator maintenance was reduced by a total of 26 minutes, corresponding to a 1.61 € reduction per unit built, which means an efficiency of 41%. The present work fits in the company’s strategy for Industry 4.0 and a more sustainable environment, being a positive driver of Industry 4.0 implementation and transformation.