ESHT - Departamento de Turismo e Lazer
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- Accessibility in tourism: optimizing the tourism experience through social sustainability interpretationPublication . Liberato, Pedro; Liberato, Dália; Vieira, Ana; Mendes, Teresa; Barreira, Hugo; Rodrigues, CristinaAccessibility has become one of the main key issues in tourism today, as it determines the extent to which an individual can participate in the activities/experiences provided by the sector in each destination. It ensures that all products, services, and facilities will be developed for everyone to use and that all will benefit from them. This is reflected in the accessibility related to the absence of obstacles to the use of the tourism product still present in the infrastructures, public transport, information, technology, or communication services. The improvement in accessibility may ensure opportunities for access, safely and autonomously, to equipment, transport, spaces, and information, allowing most segments to participate in all activities of daily life in an independent, comfortable, safe, and without discrimination of any kind. This research establishes the objective of identifying the accessibility measures adopted in the cities of Braga and Guimarães, in the Northern Region of Portugal, through issues related to the specific training of employees, the use of new technologies as a competitive advantage, the concern with presenting information in various formats and the appropriate means of transport. For the collection and analysis of information, the qualitative method was selected, an exploratory descriptive study, based on semi-structured interviews conducted with the official responsible, stakeholders, interpreter guides, and associations of each tourist destination. The results show that, despite the improvements diagnosed in recent years, the regions still face some barriers. The measures frequently identified with the aim of optimizing accessibility in tourism destinations were specifically the use of access ramps (removable or definitive) and the introduction of adapted toilets.
- Accessible and inclusive tourism: The hotel industry in Porto – The InterContinental Porto, Palácio das CardosasPublication . Ferreira, Ana; Villares, MartaPorto is internationally renowned for its hospitality. A city that knows how to welcome, a tourist destination that excels in hospitality, according to the opinion of millions of tourists who visit us every year. Tourism, on its side, has become increasingly specialised to respond to a growing demand for unique, sustainable and accessible experiences for everyone. In recent years we have been faced with the demands of different and new markets. According to a study by Booking.com, 54% of travellers in 2023 will choose to travel as a family, with the aim of reuniting the various members. This multi-generational market is very challenging as it includes different age groups in the same group with different motivations and needs, needs that can be special. In addition, physical and mental disabilities are increasingly present, such as limited or reduced mobility, visual and/or hearing impairments, learning difficulties caused by long-term illnesses, in a general way, target public with specific needs to which the tourist offer must be adapted. These new demand requirements should therefore be considered a central point in the discussion of accessible and inclusive tourism. As the hotel industry is a fundamental pillar of tourism, there is an increasing need to rethink its approach in terms of offer.In this article we will present the Intercontinental Porto - Palácio das Cardosas Hotel as an example of this new way of looking at tourist services, making a significant contribution to affirming Porto as an accessible and inclusive destination.
- Advances in tourism, technology and smart systems. Proceedings of ICOTTS 2019Publication . Rocha, Álvaro; Abreu, António; Carvalho, João Vidal; Liberato, Dália; Alén, Elisa; Liberato, PedroThis book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2019), held at the Universidad Abierta Interamericana, in Buenos Aires, Argentina, from 5th to 7th December 2019. It covers the areas technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.
- Advances in tourism, technology and systems: selected papers from ICOTTS 2021, Volume 1Publication . Abreu, António; Liberato, Dália; Garcia Ojeda, Juan Carlos
- Advances in tourism, technology and systems: selected papers from ICOTTS 2021, Volume 2Publication . Carvalho, João Vidal; Liberato, Pedro; Peña, Alejandro
- Advances in tourism, technology and systems: selected papers from ICOTTS 2022, Volume 1Publication . Carvalho, João Vidal; Abreu, António; Liberato, Pedro; Peña, Alejandro
- Advances in tourism, technology and systems: selected papers from ICOTTS 2022, Volume 2Publication . Abreu, António; Carvalho, João Vidal; Liberato, Dália; Galdames, Iván Suazo
- Advances in tourism, technology and systems: selected papers from ICOTTS 2023, Volume 1Publication . Abreu, António; Carvalho, João Vidal; Liberato, Pedro; Cerón Monroy, Hazael
- Advances in tourism, technology and systems: selected papers from ICOTTS 2023, Volume 2Publication . Carvalho, João Vidal; Abreu, António; Liberato, Dália; Díaz Rebolledo, José Angel
- Advances in tourism, technology and systems: selected papers from ICOTTS20, Volume 1Publication . Carvalho, João Vidal; Rocha, Álvaro; Liberato, Pedro; Peña, Alejandro