ESHT - Departamento de Turismo e Lazer
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Browsing ESHT - Departamento de Turismo e Lazer by Subject "Accessible tourism"
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- Accessible and inclusive tourism: The hotel industry in Porto – The InterContinental Porto, Palácio das CardosasPublication . Ferreira, Ana; Villares, MartaPorto is internationally renowned for its hospitality. A city that knows how to welcome, a tourist destination that excels in hospitality, according to the opinion of millions of tourists who visit us every year. Tourism, on its side, has become increasingly specialised to respond to a growing demand for unique, sustainable and accessible experiences for everyone. In recent years we have been faced with the demands of different and new markets. According to a study by Booking.com, 54% of travellers in 2023 will choose to travel as a family, with the aim of reuniting the various members. This multi-generational market is very challenging as it includes different age groups in the same group with different motivations and needs, needs that can be special. In addition, physical and mental disabilities are increasingly present, such as limited or reduced mobility, visual and/or hearing impairments, learning difficulties caused by long-term illnesses, in a general way, target public with specific needs to which the tourist offer must be adapted. These new demand requirements should therefore be considered a central point in the discussion of accessible and inclusive tourism. As the hotel industry is a fundamental pillar of tourism, there is an increasing need to rethink its approach in terms of offer.In this article we will present the Intercontinental Porto - Palácio das Cardosas Hotel as an example of this new way of looking at tourist services, making a significant contribution to affirming Porto as an accessible and inclusive destination.
- Fostering accessible tourism: stakeholders’ perspective in Vila do Conde and Póvoa de VarzimPublication . Liberato, Dália; Ferreira, Fernanda A.; Liberato, Pedro; Coentrão, RaquelNowadays, tourism is considered an important social phenomenon, stimulating the mobility of millions of tourists around the world. Accessible tourism is becoming increasingly visible and is considered a growing market segment. For this, it is essential to adapt infrastructures, making them fully accessible. This research seeks to raise awareness in the tourism sector for the creation of accessibility conditions necessary and aimed at all types of demand. In this way, it is intended to deepen the knowledge about Accessible Tourism, as well as evaluate, on the supply side, the awareness and consciousness of the importance of this segment and ascertain whether Vila do Conde and Póvoa de Varzim, meet all the necessary conditions to receive these tourists. This study adopts a qualitative approach with the application of interviews to seven entities, representative of the supply in the destinations, dealing daily with mobility impaired people. The main results show that, despite Accessible Tourism being an increasingly important market segment for the tourism industry, the existing tourism offer in the cities of Vila do Conde and Póvoa de Varzim (North of Portugal), is not yet fully aware and adapted to receive and serve people with reduced mobility.