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Advisor(s)
Abstract(s)
Devido ao fenĆ³meno da globalizaĆ§Ć£o, e consequente procura pela competitividade,
atualmente existente no panorama empresarial, as empresas sentem a necessidade de se
reinventarem e apostarem na evoluĆ§Ć£o dos seus mĆ©todos de trabalho, conseguindo assim
evoluir e prestar um melhor serviƧo, oferecendo uma otimizaĆ§Ć£o do custo/benefĆcio aos seus
clientes.
Como tal, as empresas procuram apostar em novas metodologias que permitam atingir
os objetivos acima mencionados. Face a este cenĆ”rio, muitas empresas tĆŖm, atualmente,
recorrido Ć metodologia Kaizen-Lean. Estas metodologias visam a aposta na melhoria contĆnua
de todos os processos, e na procura constante pela reduĆ§Ć£o do desperdĆcio, atravĆ©s de mĆ©todos
de organizaĆ§Ć£o dos espaƧos e definiĆ§Ć£o de padrƵes de funcionamento.
A presente investigaĆ§Ć£o teve como objetivo a implementaĆ§Ć£o da metodologia Kaizen-
Lean na empresa E.Leclerc, mais propriamente na loja situada em Lousada, empresa que se
destina ao mercado da distribuiĆ§Ć£o, trabalhando como retalhista na comercializaĆ§Ć£o de todo o
tipo de produtos.
Numa primeira fase foi realizada uma revisĆ£o da literatura relativamente ao mĆ©todo
utilizado pela Toyota, onde inicialmente se implementaram as metodologias Kaizen-Lean.
Seguindo depois para uma descriĆ§Ć£o das mesmas, nesse ponto para alĆ©m de uma explanaĆ§Ć£o
dos ideais das metodologias, explicam-se tambĆ©m quais os princĆpios e as ferramentas que as
sustentam.
O objetivo passou por perceber de que forma as ferramentas das metodologias podiam
ser implementadas nesta empresa. ApĆ³s essa perceĆ§Ć£o, o foco foi direcionado para a
implementaĆ§Ć£o nas Ć”reas de trabalho das ferramentas que mais se enquadravam em cada
secĆ§Ć£o.
O mĆ©todo utilizado foi investigaĆ§Ć£o-aĆ§Ć£o procurando inicialmente obter uma ampla
perceĆ§Ć£o das metodologias, para numa segunda fase se efetuar a implementaĆ§Ć£o dessas pelas
diferentes zonas.
Como Ćŗltimo ponto, apresenta-se o inquĆ©rito que foi realizado aos 17 colaboradores
envolvidos neste processo, assim como uma anĆ”lise Ć s respostas, daĆ resultou a perceĆ§Ć£o de que
as alteraƧƵes permitiram reduzir o tempo de procura dos produtos, tornou a sua arrumaĆ§Ć£o
mais fĆ”cil e facilitou a organizaĆ§Ć£o das Ć”reas de trabalho. Conclui-se tambĆ©m que com as
alteraƧƵes conseguiram-se ganhos de tempo entre os 20 e os 40%, quando comparado com o
gasto de tempo inicial.
Due to the phenomenon of globalization and consequent augment in competitivity in the actual corporate scenario, companies have the need to reinvent themselves, improving their working methods so they can evolve and provide a better service in the market, which will end up optimizing their clientsā cost/benefit. Thus, it is essential that companies invest in new methodologies in order to reach their goals. In fact, most companies have been using Kaizen/Lean methodology, that constantly seeks to reduce waste recurring to space organization methods and setting functioning standards. The present masterās dissertation is a field work implemented in the Lousada store of the supermarket chain E. Leclerc. The chain works as retailer, selling all kind of products. This work covers the method used by Toyota, where the Kaizen/Lean methodology was first implemented, through a literature review. Then, there is explained the methodology used, as well as, a full explanation of the ideals, principles and tools behind the methodology. The goal was to understand in which ways the methodology tools could be applied to the referred company. After that consciousness, the focus was directed towards the implementation of specific working areas/departments. The used method was research-action initially targeting a broad perception of the methodologies, and then afterwards in a second stage, implementing specific methods to specific internal departments. Finally, to complete this work an inquiry was made to the 17 workers involved in this research, analyzing their answers resulted in the perception that by involving every worker, all the departments became more efficient and practical in accomplishing their daily tasks. It was also concluded to the changes reached gains of time between 20 and 40%, when comparing if the initial time in the process.
Due to the phenomenon of globalization and consequent augment in competitivity in the actual corporate scenario, companies have the need to reinvent themselves, improving their working methods so they can evolve and provide a better service in the market, which will end up optimizing their clientsā cost/benefit. Thus, it is essential that companies invest in new methodologies in order to reach their goals. In fact, most companies have been using Kaizen/Lean methodology, that constantly seeks to reduce waste recurring to space organization methods and setting functioning standards. The present masterās dissertation is a field work implemented in the Lousada store of the supermarket chain E. Leclerc. The chain works as retailer, selling all kind of products. This work covers the method used by Toyota, where the Kaizen/Lean methodology was first implemented, through a literature review. Then, there is explained the methodology used, as well as, a full explanation of the ideals, principles and tools behind the methodology. The goal was to understand in which ways the methodology tools could be applied to the referred company. After that consciousness, the focus was directed towards the implementation of specific working areas/departments. The used method was research-action initially targeting a broad perception of the methodologies, and then afterwards in a second stage, implementing specific methods to specific internal departments. Finally, to complete this work an inquiry was made to the 17 workers involved in this research, analyzing their answers resulted in the perception that by involving every worker, all the departments became more efficient and practical in accomplishing their daily tasks. It was also concluded to the changes reached gains of time between 20 and 40%, when comparing if the initial time in the process.
Description
DissertaĆ§Ć£o de Mestrado em MĆ©todos de Apoio Ć DecisĆ£o Empresarial
Keywords
Kaizen Lean Melhoria continua DesperdĆcio OrganizaĆ§Ć£o PadronizaĆ§Ć£o
Citation
Publisher
Instituto PolitĆ©cnico do Porto. Escola Superior de Tecnologia e GestĆ£o