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Abstract(s)
Mensurar os níveis de satisfação laboral, engagement e burnout, principalmente naqueles cuja atividade está relacionada ao contato direto com o público, é fundamental para diagnosticar a qualidade do trabalho prestado dos servidores, assim como sua saúde física e mental. Neste sentido, objetivou-se com este trabalho identificar o nível de satisfação laboral, engagement e burnout dos servidores públicos no Instituto Federal de Mato Grosso do Sul (IFMS). Esse estudo de caso refere-se a uma pesquisa quantitativa, transversal, descritiva, correlacional e preditiva. Foram aplicados 4 questionários, onde 3 foram para os principais temas estudados, e por último o questionário sobre o perfil sociodemográfico da amosta estudada. Para mensurar a satisfação laboral, foi utilizado o questionário Satisfação Laboral S10/12; já para o engagement, foi utilizado o questionário Utrecht Work Engagement Scale (UWES); e por último, o Inventário de Burnout de Maslach (MBI) para medir o burnout. Para avaliar as diferenças entre os grupos formados foram utilizados testes paramétricos (teste T) e não paramétricos (Mann-Whitney) quando existiam duas amostras e o teste não paramétrico de (Kruskal-Wallis) quando eram mais de 2 amostras. O coeficiente de Spearman também foi avaliado para verificar a existência da associação entre as dimensões satisfação laboral, engagement e burnout, utilizando o programa Statistical Package for the Social Sciences (IBM-SPSS, versão 26). Com uma população de 1304 servidores, obteve-se 413 respondentes, onde foi verificado que os servidores estão com elevada satisfação laboral, e em relação à dimensão engagement, 39,71% dos servidores apresentam elevada absorção, 37,77% apresentam médio vigor e 35,11% apresentam baixa dedicação; já em relação à dimensão de burnout, 36,06% apresentam baixa realização pessoal (RP), 34,38% apresentam elevada exaustão emocional (EM) e 33,90% apresentam baixa despersonalização (DP). Em relação ao burnout, sugere-se a implementação de medidas que aumentem a RP e reduzam os índices de EM por parte do IFMS.
Measuring the levels of job satisfaction, engagement and burnout, especially in those whose activity is related to direct contact with the public, is essential to diagnose the quality of work performed by employees, as well as their physical and mental health. In this sense, the objective of this work was to identify the level of job satisfaction, engagement and burnout of civil servants at the Federal Institute of Mato Grosso do Sul (IFMS). This case study refers to a quantitative, transversal, descriptive, correlational and predictive research. Four questionnaires were applied, of which 3 were for the main themes studied, and finally the questionnaire on the sociodemographic profile of the sample studied. To measure job satisfaction, the Job Satisfaction questionnaire S10/12 was used; for engagement, the Utrecht Work Engagement Scale (UWES) questionnaire was used; and finally, the Maslach Burnout Inventory (MBI) to measure burnout. To assess the differences between the groups formed, parametric (T test) and non-parametric (Mann-Whitney) tests were used when there were two samples and the non-parametric test (Kruskal-Wallis) when there were more than 2 samples. Spearman's coefficient was also evaluated to verify the existence of an association between the dimensions of job satisfaction, engagement and burnout, using the Statistical Package for the Social Sciences program (IBM-SPSS, version 26). With a population of 1304 civil servants, 413 respondents were obtained, where it was verified that the servants have high job satisfaction, and in relation to the engagement dimension, 39.71% of the servants have high absorption, 37.77% have medium vigor and 35.11% have low dedication; in relation to the burnout dimension, 36.06% have low personal fulfillment (RP), 34.38% have high emotional exhaustion (EM) and 33.90% have low depersonalization (DP). Regarding burnout, it is suggested the implementation of measures that increase the RP and reduce the EM indices by the IFMS.
Measuring the levels of job satisfaction, engagement and burnout, especially in those whose activity is related to direct contact with the public, is essential to diagnose the quality of work performed by employees, as well as their physical and mental health. In this sense, the objective of this work was to identify the level of job satisfaction, engagement and burnout of civil servants at the Federal Institute of Mato Grosso do Sul (IFMS). This case study refers to a quantitative, transversal, descriptive, correlational and predictive research. Four questionnaires were applied, of which 3 were for the main themes studied, and finally the questionnaire on the sociodemographic profile of the sample studied. To measure job satisfaction, the Job Satisfaction questionnaire S10/12 was used; for engagement, the Utrecht Work Engagement Scale (UWES) questionnaire was used; and finally, the Maslach Burnout Inventory (MBI) to measure burnout. To assess the differences between the groups formed, parametric (T test) and non-parametric (Mann-Whitney) tests were used when there were two samples and the non-parametric test (Kruskal-Wallis) when there were more than 2 samples. Spearman's coefficient was also evaluated to verify the existence of an association between the dimensions of job satisfaction, engagement and burnout, using the Statistical Package for the Social Sciences program (IBM-SPSS, version 26). With a population of 1304 civil servants, 413 respondents were obtained, where it was verified that the servants have high job satisfaction, and in relation to the engagement dimension, 39.71% of the servants have high absorption, 37.77% have medium vigor and 35.11% have low dedication; in relation to the burnout dimension, 36.06% have low personal fulfillment (RP), 34.38% have high emotional exhaustion (EM) and 33.90% have low depersonalization (DP). Regarding burnout, it is suggested the implementation of measures that increase the RP and reduce the EM indices by the IFMS.
Description
Versão final (esta versão contém as críticas e sugestões dos elementos do júri).
Keywords
Servidores federais Satisfação laboral Engagement Burnout Federal servers Job satisfaction Engagement