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Authors
Advisor(s)
Abstract(s)
O burnout, uma síndrome resultante do stress laboral crónico, tem vindo a
tornar-se cada vez mais frequente, sobretudo em setores de elevada procura como a
hotelaria. As chefias intermédias, responsáveis pelo equilíbrio entre as exigências
operacionais e a liderança de equipas, são particularmente vulneráveis a esta condição.
Esta dissertação centra-se na avaliação dos níveis e dimensões do burnout entre as
chefias intermédias da indústria hoteleira.
Trata-se de um estudo quantitativo, onde a informação recolhida foi feita através
de um inquérito. A amostra deste estudo é de 120 chefias intermédias e os dados
recolhidos foram analisados com recurso ao software SPSS versão 28.
Os resultados indicam a prevalência de queixas psicológicas, com 50,8% dos
inquiridos a sentirem-se frequentemente stressados e 30,8% a sofrerem de ansiedade e
ataques de pânico. Os sintomas psicossomáticos, como as dores de cabeça e a palpitação,
também são comuns, com 45,8% a referir dores de cabeça frequentes. A variabilidade
dos sintomas de distanciamento mental entre os inquiridos sublinha a natureza diversa
das experiências de burnout, realçando que a saúde mental é percecionada de forma
diferente pelos indivíduos.
Os resultados sublinham a prevalência significativa de burnout entre as chefias
intermédias no setor da hotelaria, com níveis elevados de exaustão, distanciamento
mental e sintomas psicológicos particularmente proeminentes. Estes resultados realçam
a necessidade urgente de intervenções específicas para mitigar o burnout e promover o
bem-estar mental neste sector.
Burnout, a syndrome resulting from chronic workplace stress, has become increasingly prevalent, particularly in high-demand sectors such as hospitality. Middle management, tasked with balancing operational demands and team leadership, is particularly vulnerable to this condition. This dissertation focuses on assessing the levels and dimensions of burnout among middle managers in the hospitality industry. This is a quantitative study, where the information collected was done through a survey. The sample for this study is 120 middle managers and the data collected was analyzed using SPSS software version 28. Further findings indicate prevalent psychological complaints, with 508% of respondents frequently feeling stressed and 308% experiencing anxiety and panic attacks. Psychosomatic symptoms, such as headaches and palpitation, are also common, with 458% reporting frequent headaches. The variability in mental detachment symptoms among respondents underscores the diverse nature of burnout experiences, emphasizing that mental health is perceived differently by individuals. The findings underscore the significant prevalence of burnout among middle managers in the hospitality industry, with high levels of exhaustion, mental detachment, and psychological symptoms being particularly prominent. These results highlight the urgent need for targeted interventions to mitigate burnout and promote mental well-being within this sector.
Burnout, a syndrome resulting from chronic workplace stress, has become increasingly prevalent, particularly in high-demand sectors such as hospitality. Middle management, tasked with balancing operational demands and team leadership, is particularly vulnerable to this condition. This dissertation focuses on assessing the levels and dimensions of burnout among middle managers in the hospitality industry. This is a quantitative study, where the information collected was done through a survey. The sample for this study is 120 middle managers and the data collected was analyzed using SPSS software version 28. Further findings indicate prevalent psychological complaints, with 508% of respondents frequently feeling stressed and 308% experiencing anxiety and panic attacks. Psychosomatic symptoms, such as headaches and palpitation, are also common, with 458% reporting frequent headaches. The variability in mental detachment symptoms among respondents underscores the diverse nature of burnout experiences, emphasizing that mental health is perceived differently by individuals. The findings underscore the significant prevalence of burnout among middle managers in the hospitality industry, with high levels of exhaustion, mental detachment, and psychological symptoms being particularly prominent. These results highlight the urgent need for targeted interventions to mitigate burnout and promote mental well-being within this sector.
Description
Dissertação de mestrado
Keywords
Burnout Hotelaria Chefia intermédia Recursos humanos Hospitality Middle management Human resources