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ISO 9001:2015 adoption: A multi-country empirical research

2019Journal article Open access
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dc.contributor.authorMiguel Ciravegna Fonseca, Luís
dc.contributor.authorDomingues, José Pedro
dc.contributor.authorBaylina, Pilar
dc.contributor.authorHarder, Deane
dc.date.accessioned2019-05-22T15:31:43Z
dc.date.available2019-05-22T15:31:43Z
dc.date.issued2019
dc.description.abstractPurpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sector, countries and spanning a range of sizes. Design/methodology/approach: Based on literature review and inputs from experts in management systems certification, a quantitative survey was launched in Portugal, Romania, Switzerland, and Turkey in April 2018, addressed at quality and organizational managers and CEOs from ISO 9001:2015-certified organizations by certification bodies partners of the leading International Quality Network (IQNet). The answers were collected anonymously through an automated online database, until the end of April 2018. The overall response rate was 3.1%, encompassing 222 organizations already certified according to ISO 9001:2015. Findings: The surveyed organizations reported significant benefits from ISO 9001:2015 implementation. Only 3.9% of the respondents considered the 3-year transition period (from September 15, 2015, to September 15, 2018) as too short. The respondents’ organizations attended ISO 9001:2015 training and seminars, and collected information from websites, newsletters, books and interpretation guides and directly from certification bodies. Some (29.8%) relied on their own internal resources for the transition processes, while external consultants supported 22.7%. The respondents considered the adoption of risk-based thinking the major difficulty to be overcome, but simultaneously as the major benefit to be realized. The alignment with other management systems, the increased top management commitment, the identification of risks and opportunities and the knowledge management were also reported as significant benefits. The initial timing when organizations started working on the transition process and the activities carried out seem to differ between countries, while the adjustments performed to the existing management systems seem to differ by sector and size of the organization. The benefits attained by the organizations vary according to the perception regarding the information resources made available and organizations should be aware of the advantages of early planning. The organizations that rated the benefits of ISO 9001:2015 adoption higher considered the information resources as adequate and started working with ISO 9001:2015 at an earlier stage, while those that rated the benefits lower stated that the information resources were made available too late. The organizations that successfully managed the ISO 9001:2015 transition/certification process were the ones that attended ISO 9001:2015 training courses and seminars and got useful information from their certification body. This research highlights the relevance of the geographical context, of the organization size and the sector for successful adoption of ISO 9001:2015. The identification and promotion of resources that led to the highest benefits are worth pursuing. The replication of this study can add a time perspective and the assessment if these perceptions are expected to materialize into tangible results such as cost benefits and higher customer satisfaction. Research limitations/implications: Due to the novelty of ISO 9001:2015, these results should be subjected to additional validation and longitudinal analyses. Although measures have been taken to minimize possible bias errors from both non-respondents’, and respondents’ subjectivity, these limitations of the survey methodology should be acknowledged. Practical implications: The findings of this research provide standardization and certification bodies and quality management systems practitioners with leading practices in the implementation of ISO 9001:2015 and guidance for an efficient and effective transition/adoption. Originality/value: This investigation contributes to the ISO 9001:2015 body of knowledge by mapping the transition/certification processes with a multi-country perspective. The results empirically validate the potential value of transitioning or adopting ISO 9001:2015 and give insights on the implementation methodologies, leading practices to follow, difficulties to overcome and benefits to realize, to maximize the success of ISO 9001:2015 adoption.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationFonseca, L. M. C. M. da, Domingues, J. P., Machado, P. B., & Harder, D. (2019). ISO 9001:2015 adoption: A multi-country empirical research. Journal of Industrial Engineering and Management, 12(1), Artigo 1. https://doi.org/10.3926/jiem.2745
dc.identifier.doi10.3926/jiem.2745pt_PT
dc.identifier.issn2013-8423
dc.identifier.urihttp://hdl.handle.net/10400.22/13778
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherOmniaSciencept_PT
dc.relationDesenvolvimento de um modelo para avaliar a eficiência de sistemas gestão integrados qualidade, ambiente e segurança
dc.relationCIDEM - Centro de Investigação e Desenvolvimento em Engenharia Mecânica
dc.relation.publisherversionhttp://www.jiem.org/index.php/jiem/article/view/2745pt_PT
dc.subjectISO 9001:2015pt_PT
dc.subjectquality management systemspt_PT
dc.subjectcertificationpt_PT
dc.titleISO 9001:2015 adoption: A multi-country empirical researchpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleDesenvolvimento de um modelo para avaliar a eficiência de sistemas gestão integrados qualidade, ambiente e segurança
oaire.awardTitleCIDEM - Centro de Investigação e Desenvolvimento em Engenharia Mecânica
oaire.awardURIinfo:eu-repo/grantAgreement/FCT//SFRH%2FBPD%2F103322%2F2014/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FEMS%2F0615%2F2016/PT
oaire.citation.endPage50pt_PT
oaire.citation.issue1pt_PT
oaire.citation.startPage27pt_PT
oaire.citation.titleJournal of Industrial Engineering and Managementpt_PT
oaire.citation.volume12pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameFonseca
person.familyNameBAYLINA MACHADO
person.givenNameLuis
person.givenNamePILAR
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.ciencia-id1419-F23D-4920
person.identifier.orcid0000-0001-5668-0656
person.identifier.orcid0000-0002-3740-862X
person.identifier.ridL-4285-2014
person.identifier.ridB-5134-2010
person.identifier.scopus-author-id56356558600
person.identifier.scopus-author-id56534079700
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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