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The changing face of events after COVID-19: initial reactions and future perspectives

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dc.contributor.authorMelo, Carla
dc.contributor.authorVasconcelos, Sandra
dc.contributor.authorMelo, António
dc.contributor.authorMeneses, Daniela
dc.date.accessioned2023-08-10T15:45:06Z
dc.date.available2023-08-10T15:45:06Z
dc.date.issued2022
dc.description.abstractThe COVID-19 health crisis has significantly impacted the tourism and events industries, having prompted different responses from stakeholders and decision-makers. Focusing on the initial response from event managers and drawing from their perceptions, this paper outlines the dimensions considered to have been more directly affected by the crisis, analyzing how they shaped event managers’ outlook on the future. In order to provide a comprehensive view, researchers carried out six interviews, having resorted to purposive sampling, as to collect data from managers working with social, corporate, and cultural events. Overall, Operations, Human Resources, and Decision-making stood out as the most relevant dimensions, mostly stemming from the need to act quickly when faced with this unforeseen situation, having had a short- and medium-term impact on recovery prospects. Together with Health and Safety and Customer Relationship Management, these dimensions are expected to play an important role in shaping the future of events, as, in addition to changes regarding the dimension, format, and sustainability, managers anticipate a shift in peoples’ behavior and expectations, which will ultimately affect their experience, calling for different approaches and strategies.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1007/978-981-19-1040-1_40pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/23398
dc.language.isoengpt_PT
dc.relation.publisherversionhttps://link.springer.com/chapter/10.1007/978-981-19-1040-1_40
dc.subjectCOVID-19pt_PT
dc.subjectCrisis managementpt_PT
dc.subjectEventspt_PT
dc.subjectEvent managerspt_PT
dc.subjectInitial responsept_PT
dc.subjectFuturept_PT
dc.titleThe changing face of events after COVID-19: initial reactions and future perspectivespt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceCartagena de Indias, Colombiapt_PT
oaire.citation.endPage478pt_PT
oaire.citation.startPage467pt_PT
oaire.citation.titleAdvances in Tourism, Technology and Systems Selected Papers from ICOTTS 2021, Volume 1pt_PT
oaire.citation.volume293pt_PT
person.familyNameBarreto Salgueiro de Melo
person.familyNameVieira Vasconcelos
person.familyNameMelo
person.familyNameMeneses
person.givenNameCarla Isabel
person.givenNameSandra
person.givenNameAntónio
person.givenNameDaniela
person.identifierAAK-5519-2021
person.identifier.ciencia-id4612-971F-315C
person.identifier.ciencia-id1913-CCEB-BDD7
person.identifier.ciencia-id641C-F631-B306
person.identifier.ciencia-id0217-C945-BB4B
person.identifier.orcid0000-0003-3097-4108
person.identifier.orcid0000-0003-4062-331X
person.identifier.orcid0000-0001-7572-0545
person.identifier.orcid0000-0001-5840-8357
person.identifier.scopus-author-id37124474900
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication7864cb13-fe5c-4fff-ac66-454a0a4221cd
relation.isAuthorOfPublication8795622c-1f9c-4047-89a9-2160b995c194
relation.isAuthorOfPublicatione6cb93a4-31f2-44b7-87cd-9227a5690ca2
relation.isAuthorOfPublication162be6e9-217b-4245-9540-56a36d34b440
relation.isAuthorOfPublication.latestForDiscovery8795622c-1f9c-4047-89a9-2160b995c194

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