| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| DM_MariaMartins_MGIQAS_2014 | 1.16 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A responsabilidade social Ć© um tema cada vez mais valorizado que ganha importĆ¢ncia e relevĆ¢ncia no contexto das organizaƧƵes, podendo mesmo tornar-se fator de diferenciaĆ§Ć£o destas. A responsabilidade social estĆ” relacionada com outras Ć”reas chave (exemplos: gestĆ£o da qualidade, gestĆ£o dos recursos humanos) que potenciam a melhoria da competitividade das organizaƧƵes.
Neste contexto, o presente trabalho de projeto descreve a integraĆ§Ć£o de um sistema de gestĆ£o da responsabilidade social, com base no referencial normativo NP 4469-1:2008, num sistema de gestĆ£o da qualidade, jĆ” implementado na cooperativa Terras de Felgueiras. Para este trabalho foi desenvolvida uma metodologia de integraĆ§Ć£o da referida norma e foram usadas diversas tĆ©cnicas de recolha de informaĆ§Ć£o, a saber: revisĆ£o documental, utilizaĆ§Ć£o de questionĆ”rios, registo diĆ”rio e observaĆ§Ć£o participante.
Com base no trabalho realizado, conclui-se que o sistema de gestĆ£o da responsabilidade social foi integrado no sistema de gestĆ£o da qualidade dando origem a um sistema integrado de gestĆ£o da qualidade e responsabilidade social. Com a implementaĆ§Ć£o deste sistema integrado espera-se obter vantagens a nĆvel interno - melhores condiƧƵes laborais, melhor imagem e atraĆ§Ć£o e fidelizaĆ§Ć£o de clientes - e a nĆvel externo ā contribuiĆ§Ć£o para um ambiente menos poluĆdo e criaĆ§Ć£o de uma comunidade socialmente mais responsĆ”vel.
Como limitaƧƵes do presente trabalho de projeto, destaca-se a falta de tempo que nĆ£o permitiu desenvolver aƧƵes de sensibilizaĆ§Ć£o e divulgaĆ§Ć£o junto dos colaboradores da cooperativa, Terras de Felgueiras pelo que muitos ainda nĆ£o possuem grandes conhecimentos acerca da integraĆ§Ć£o deste sistema de gestĆ£o, mas, apesar de tudo, parecem conhecer o conceito de responsabilidade social.
Social responsibility is a topic that is gaining more and more importance and relevance in the context of organizations and may even become a differentiating factor of them. Social responsibility is closely related to other key areas (examples: quality of the management and the management of human resources) that enhance the improvement of the competitiveness of organizations. In this context, this project work describes the integration of a social responsibility management system based on the standard regulation NP 4469-1: 2008, a quality management system, already implemented in the cooperative āTerras de Felgueirasā. For this work a methodology integration of this standard regulation was developed and several data collection techniques were used, namely: document review, use of questionnaires, daily registration and participative observation. Based on the work performed, it is concluded that the social responsibility management system was integrated into the quality management system resulting in an integrated system of quality management and social responsibility. By implementing this integrated system it is expected to obtain advantages internally - better working conditions, better image and customerās attraction and loyalty - and externally - contribution to a cleaner environment and to create a more socially responsible community. The limitations of this project work, we can point the lack of time that did not allow the development of awareness-raising and its promotion among the employees of the cooperative āTerras de de Felgueirasā so that many still do not have much knowledge about the integration of the management system, but in spite of this they seem to know the concept of social responsibility.
Social responsibility is a topic that is gaining more and more importance and relevance in the context of organizations and may even become a differentiating factor of them. Social responsibility is closely related to other key areas (examples: quality of the management and the management of human resources) that enhance the improvement of the competitiveness of organizations. In this context, this project work describes the integration of a social responsibility management system based on the standard regulation NP 4469-1: 2008, a quality management system, already implemented in the cooperative āTerras de Felgueirasā. For this work a methodology integration of this standard regulation was developed and several data collection techniques were used, namely: document review, use of questionnaires, daily registration and participative observation. Based on the work performed, it is concluded that the social responsibility management system was integrated into the quality management system resulting in an integrated system of quality management and social responsibility. By implementing this integrated system it is expected to obtain advantages internally - better working conditions, better image and customerās attraction and loyalty - and externally - contribution to a cleaner environment and to create a more socially responsible community. The limitations of this project work, we can point the lack of time that did not allow the development of awareness-raising and its promotion among the employees of the cooperative āTerras de de Felgueirasā so that many still do not have much knowledge about the integration of the management system, but in spite of this they seem to know the concept of social responsibility.
Description
DissertaĆ§Ć£o de Mestrado em GestĆ£o Integrada da Qualidade, Ambiente e SeguranƧa
Keywords
Qualidade responsabilidade social sistema integrado de gestĆ£o da qualidade e responsabilidade social
Pedagogical Context
Citation
Publisher
Instituto PolitĆ©cnico do Porto. Escola Superior de Tecnologia e GestĆ£o de Felgueiras