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Crisis management in business tourism. An empirical study in the Iberian Peninsula

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dc.contributor.authorFerreira, Fernanda A.
dc.contributor.authorLiberato, Dália
dc.contributor.authorSousa, Marta
dc.contributor.authorLiberato, Pedro
dc.contributor.authorCosta, Elga
dc.date.accessioned2024-05-02T10:58:38Z
dc.date.available2024-05-02T10:58:38Z
dc.date.issued2024
dc.description.abstractThe covid-19 pandemic has resulted in a significant humanitarian, social, and economic crisis, impacting various sectors, including tourism and hospitality. Among the affected segments, business tourism, which is a vital contributor to the local and regional economies and expected to grow, has also faced substantial challenges during this period. To understand and analyse the crisis management within the business tourism industry in the Iberian Peninsula, this research follows a qualitative methodological approach, through semi-structured interviews with entrepreneurs from the tourism sector in Portugal and Spain. The overarching goal of this study is to assess the impact of the covid-19 crisis on business tourism in the Iberian Peninsula. To achieve this, specific objectives include comprehending the effects of the pandemic on business tourism, identifying crisis management practices, and analysing the measures adopted by tourism professionals in response to the crisis. Key findings from the study emphasize the changes in events organization, such as exhibitions, congresses, fairs, and shows, which had to adapt to new social distancing policies, leading to cancellations, postponements, or a shift to online formats where possible. Additionally, significant changes due to health and safety concerns were observed, with Regional Entities and the national DMO (Turismo de Portugal) initiating initiatives like the Clean & Safe seal, implementing safety measures, and adapting products and services. The digital environment emerged as a critical platform for strategies during this time. Regarding crisis management practices, it was noted that many companies lacked a structured crisis management model, often resorting to reactive action plans when faced with specific challenges. Notably, the support received from the government was considered fundamental in managing the crisis, alongside effective communication among stakeholders, strategic marketing approaches, and the development of resilience. In conclusion, the covid-19 pandemic has significantly impacted the business tourism industry in the Iberian Peninsula, requiring adaptive measures, particularly in event organization, safety implementation, and digital strategies. The study also highlights the importance of crisis management practices, emphasizing the role of government support, communication, marketing, and resilience in navigating the challenges posed by the pandemic. These insights provide valuable guidance for the industry's future preparedness and response to crises.pt_PT
dc.description.sponsorshipThe authors are grateful to the Foundation for Science and Technology (FCT, Portugal) for financial support by national funds FCT/MCTES to UNIAG (UIDB/04752/2020 and UIDP/04752/2020). The authors acknowledge the financial support of CiTUR, R&D unit funded by the FCT - Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education, under the scope of the project UID/BP/04470/2020
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1007/978-3-031-54342-5_2pt_PT
dc.identifier.isbn978-3-031-54341-8
dc.identifier.isbn978-3-031-54342-5
dc.identifier.urihttp://hdl.handle.net/10400.22/25436
dc.language.isoengpt_PT
dc.publisherSpringerpt_PT
dc.relationUIDB/04752/2020
dc.relationUIDP/04752/2020
dc.relationUID/BP/04470/2020
dc.relation.publisherversionhttps://www.springerprofessional.de/crisis-management-in-business-tourism-an-empirical-study-in-the-/27030764pt_PT
dc.subjectBusiness tourismpt_PT
dc.subjectCrisis managementpt_PT
dc.subjectPandemicpt_PT
dc.subjectCOVID-19pt_PT
dc.subjectIberian Peninsulapt_PT
dc.titleCrisis management in business tourism. An empirical study in the Iberian Peninsulapt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceCrete, Greecept_PT
oaire.citation.endPage29pt_PT
oaire.citation.startPage15pt_PT
oaire.citation.titleRecent Advancements in Tourism Business, Technology and Social Sciences: 10th International Conference, IACuDiT - Volume 2pt_PT
person.familyNameFerreira
person.familyNameLiberato
person.familyNameLiberato
person.familyNameCosta
person.givenNameFernanda A.
person.givenNameDália
person.givenNamePedro
person.givenNameElga
person.identifierR-000-4TV
person.identifier.ciencia-idD116-9419-5778
person.identifier.ciencia-idF610-22F9-C504
person.identifier.ciencia-id0E18-9B6A-FE45
person.identifier.orcid0000-0002-1335-7821
person.identifier.orcid0000-0003-0513-6444
person.identifier.orcid0000-0003-2908-1599
person.identifier.orcid0000-0002-6097-0987
person.identifier.ridN-4563-2013
person.identifier.scopus-author-id24723992800
person.identifier.scopus-author-id57200377509
person.identifier.scopus-author-id57200381200
person.identifier.scopus-author-id35228396200
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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