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Advisor(s)
Abstract(s)
Atualmente, vive-se um cenário complexo no mercado de trabalho. As empresas
procuram, progressivamente, por instrumentos capazes de envolver e motivar os
colaboradores no trabalho. A gestão do conhecimento é caracterizada como uma forma
de partilhar a exploração da informação nas empresas. A sua principal função é ajudar
as empresas a evoluir no mercado de trabalho através da obtenção de novos clientes e
do aumento do nível financeiro. Isto significa que a gestão do conhecimento poderá ser
um dos instrumentos chave de que as empresas precisam.
Neste trabalho, pretende-se perceber a relevância da gestão do conhecimento na
empresa Living Tours, através de um estudo de caso com base numa abordagem
qualitativa, quantitativa e exporatória, com base em dois métodos de recolha de dados,
de modo a perceber o valor da gestão do conhecimento para a empresa.
A empresa tem como objetivo criar itinerários turísticos entre Portugal e
Espanha. O estudo permitiu validar as boas práticas identificadas no processo de revisão
da literatura e enunciar um conjunto de atividades para potenciar a gestão de
conhecimento na Living Tours.
Inicialmente, foi realizada uma revisão narrativa da literatura, tendo o propósito
de analisar trabalhos de investigação que expliquem a importância e as diferentes
formas de implementação de processos de gestão do Conhecimento nas empresas. A
revisão foca--se nos conceitos: gestão, conhecimento e empresa que, através de uma
investigação detalhada e necessária, possibilitou uma melhor perceção da investigação
sobre quais os benefícios da gestão do conhecimento nas empresas. O processo de
revisão da literatura permitiu extrair um conjunto de sugestões para a implementação da
gestão do conhecimento, que poderiam ser aplicadas e validadas na empresa Living
Tours.
Currently, there is a complex scenario in the labor market. The companies are progressively searching for instruments capable of involving and motivating employees at work. Knowledge management is characterized as a way to share the exploitation of information in companies. Its main function is to help companies to evolve in the labor market by obtaining new customers and increasing the financial level. This means, that knowledge management could be one of the key instruments that companies need. In this work, it is intended to understand the importance of knowledge management in the company Living Tours, through the study of a case based on a qualitative approach, with various modes of data collection, in order to deepen the study of the company. The case study is exploratory in nature, with a closer proximity to the topic, which can be based on a hypothesis. The company aims to create tourist itineraries between Portugal and Spain. The study allowed to validate the good practices identified in the literature review process and to enunciate a set of activities to enhance knowledge management in Living Tours. Initially, a narrative review of the literature was carried out, with the purpose of analyzing research works that explain the importance and the different ways of implementing knowledge management processes in companies. The review focuses on the concepts: management, knowledge and company that, through a detailed and necessary investigation, enabled a better perception of the research on what are the benefits of knowledge management in companies. The literature review process allowed to extract a set of suggestions for the implementation of knowledge management, which could be applied and validated in the Living Tours company.
Currently, there is a complex scenario in the labor market. The companies are progressively searching for instruments capable of involving and motivating employees at work. Knowledge management is characterized as a way to share the exploitation of information in companies. Its main function is to help companies to evolve in the labor market by obtaining new customers and increasing the financial level. This means, that knowledge management could be one of the key instruments that companies need. In this work, it is intended to understand the importance of knowledge management in the company Living Tours, through the study of a case based on a qualitative approach, with various modes of data collection, in order to deepen the study of the company. The case study is exploratory in nature, with a closer proximity to the topic, which can be based on a hypothesis. The company aims to create tourist itineraries between Portugal and Spain. The study allowed to validate the good practices identified in the literature review process and to enunciate a set of activities to enhance knowledge management in Living Tours. Initially, a narrative review of the literature was carried out, with the purpose of analyzing research works that explain the importance and the different ways of implementing knowledge management processes in companies. The review focuses on the concepts: management, knowledge and company that, through a detailed and necessary investigation, enabled a better perception of the research on what are the benefits of knowledge management in companies. The literature review process allowed to extract a set of suggestions for the implementation of knowledge management, which could be applied and validated in the Living Tours company.
Description
Keywords
Gestão Conhecimento Empresa Benefícios da gestão do conhecimento nas Empresas Management Benefits of knowledge management in companies Knowledge Companies