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Advisor(s)
Abstract(s)
Este relatório de estágio tem como principal objetivo propor a criação e implementação
de um modelo de avaliação de desempenho baseado no Balanced Scorecard numa
empresa de revalorização de resíduos de papel. Desenvolveu-se um esboço baseado no
modelo e seus indicadores/perspetivas, com foco na avaliação do desempenho da
empresa.
Para tal, procedeu-se a um estudo de caso, com aplicação de uma entrevista e dois
inquéritos, para desenhar a estratégia e delinear os objetivos e metas a alcançar, com base
na perceção dos diversos interessados sobre a organização.
Este método correlaciona indicadores-chave, para além dos indicadores financeiros
fornecidos pela contabilidade, mostrando-se essencial no alinhamento estratégico,
sustentabilidade e crescimento das organizações.
Com a sua aplicação pretende-se atingir um patamar no qual a criação de valor para a
empresa seja real, com base na sua rentabilidade financeira, satisfação de clientes e
colaboradores e melhoria de processos.
Algumas limitações à aplicação do modelo são descritas durante o relatório, sendo de
ressalvar que a aceitação do órgão de gestão e o compromisso dos interessados na
manutenção do modelo é fulcral para o seu sucesso.
Abstract: The main objective of this internship report is to propose the creation and implementation of a performance evaluation model based on the Balanced Scorecard in a waste paper revaluation company. An outline was developed based on the model and its indicators/perspectives, with focus on evaluating the company's performance. Therefor, a case study was carried out, with the application of an interview and two surveys, to design the strategy and outline the objectives and goals to be achieved, based on the perception that the stakeholders have about the organization. This method correlates key indicators, in addition to the financial indicators provided by accounting, being essential in the strategic alignment, sustainability and growth of organizations. With its application, it is intended to reach a level where the creation of value for the company is real, based on its financial profitability, customer and employee satisfaction and process improvement. Some limitations to the application of the model are described during the report, noting that the acceptance of the management and the commitment of those interested in maintaining the model is central to its success.
Abstract: The main objective of this internship report is to propose the creation and implementation of a performance evaluation model based on the Balanced Scorecard in a waste paper revaluation company. An outline was developed based on the model and its indicators/perspectives, with focus on evaluating the company's performance. Therefor, a case study was carried out, with the application of an interview and two surveys, to design the strategy and outline the objectives and goals to be achieved, based on the perception that the stakeholders have about the organization. This method correlates key indicators, in addition to the financial indicators provided by accounting, being essential in the strategic alignment, sustainability and growth of organizations. With its application, it is intended to reach a level where the creation of value for the company is real, based on its financial profitability, customer and employee satisfaction and process improvement. Some limitations to the application of the model are described during the report, noting that the acceptance of the management and the commitment of those interested in maintaining the model is central to its success.
Description
Keywords
Balanced scorecard Avaliação de desempenho Plano estratégico Melhoría contínua Performance evaluation Continuous improvement Strategic plan