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Otimização do processo de cartões de ponto em serviços partilhados
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O presente projeto aborda a otimização do processo de emissão de cartões de ponto num
ambiente de serviços partilhados na área de Recursos Humanos, explorando a aplicação
conjunta da Gestão de Processos de Negócio (BPM) e da Engenharia de Requisitos (ER)
sob a perspetiva metodológica da Design Science Research (DSR). Este trabalho teve
como propósito propor soluções que permitissem superar ineficiências identificadas no
processo atual, promovendo maior eficiência operacional, alinhamento estratégico e
qualidade nos serviços prestados.
A investigação desenvolveu-se através de um conjunto de etapas estruturadas, de acordo
com o DSR, iniciando pela identificação do problema e das motivações, seguida da
definição dos objetivos, conceção e desenvolvimento, demonstração, avaliação e
comunicação dos resultados. Foram construídos dois artefactos centrais: um modelo
otimizado de processo (TO-BE), representado em notação BPMN, e um Manual de
Requisitos, concebido para garantir clareza, consistência e alinhamento das
especificações funcionais e não funcionais com as necessidades organizacionais.
Os resultados demonstraram que o modelo TO-BE contribuiu para simplificar atividades
críticas, reduzir manualidades e estabelecer maior integração entre stakeholders,
enquanto o Manual de Requisitos se consolidou como instrumento orientador para uma
implementação tecnológica. A validação foi realizada através de sessões de demonstração
e análise junto aos stakeholders, permitindo recolher sugestões de melhoria e avaliar a
viabilidade de implementação.
A combinação de BPM e RE, orientada pela DSR, possibilitou avanços significativos
tanto na eficiência dos processos quanto na qualidade da gestão da informação. Embora
tenham sido identificadas limitações, os resultados indicam que a abordagem adotada
pode ser expandida para outros processos organizacionais e complementada pelo uso de
tecnologias emergentes, contribuindo assim para a inovação e melhoria contínua em
contextos organizacionais.
This project addresses the optimization of the timecard issuance process within a shared services environment in the Human Resources area, exploring the combined application of Business Process Management (BPM) and Requirements Engineering (RE) under the methodological perspective of Design Science Research (DSR). The purpose of the research was to propose solutions capable of overcoming inefficiencies identified in the current process, thereby promoting greater operational efficiency, strategic alignment, and quality in the services provided. The investigation was conducted through a series of stages structured according to the DSR cycle, beginning with the identification of the problem and its motivations, followed by the definition of objectives, design and development, demonstration, evaluation, and communication of the results. Two core artifacts were developed: an optimized process model (TO-BE), represented in BPMN notation, and a Requirements Manual, designed to ensure clarity, consistency, and alignment of functional and non-functional specifications with organizational needs. The results demonstrated that the TO-BE model helped simplify critical activities, reduce manual tasks, and establish stronger integration among stakeholders. At the same time, the Requirements Manual consolidated its role as a guiding instrument for technological implementation. Validation was conducted through demonstration and analysis sessions with stakeholders, enabling the collection of improvement suggestions and the assessment of implementation feasibility. The integration of BPM and RE, guided by the DSR approach, enabled significant advances both in process efficiency and in the quality of information management. Although some limitations were identified, the results suggest that the proposed approach can be extended to other organizational processes and complemented by emerging technologies, thereby contributing to innovation and continuous improvement in organizational contexts.
This project addresses the optimization of the timecard issuance process within a shared services environment in the Human Resources area, exploring the combined application of Business Process Management (BPM) and Requirements Engineering (RE) under the methodological perspective of Design Science Research (DSR). The purpose of the research was to propose solutions capable of overcoming inefficiencies identified in the current process, thereby promoting greater operational efficiency, strategic alignment, and quality in the services provided. The investigation was conducted through a series of stages structured according to the DSR cycle, beginning with the identification of the problem and its motivations, followed by the definition of objectives, design and development, demonstration, evaluation, and communication of the results. Two core artifacts were developed: an optimized process model (TO-BE), represented in BPMN notation, and a Requirements Manual, designed to ensure clarity, consistency, and alignment of functional and non-functional specifications with organizational needs. The results demonstrated that the TO-BE model helped simplify critical activities, reduce manual tasks, and establish stronger integration among stakeholders. At the same time, the Requirements Manual consolidated its role as a guiding instrument for technological implementation. Validation was conducted through demonstration and analysis sessions with stakeholders, enabling the collection of improvement suggestions and the assessment of implementation feasibility. The integration of BPM and RE, guided by the DSR approach, enabled significant advances both in process efficiency and in the quality of information management. Although some limitations were identified, the results suggest that the proposed approach can be extended to other organizational processes and complemented by emerging technologies, thereby contributing to innovation and continuous improvement in organizational contexts.
Descrição
Palavras-chave
Gestão de processos de negócios Engenharia de requisitos Design Science Research Manual de requisitos Business Process Management Requirements Engineering Design Science Research Requirements Manual