Publication
Utilization of Quality Tools: does sector and size matter?
| dc.contributor.author | Fonseca, Luís | |
| dc.contributor.author | Lima, Vanda | |
| dc.contributor.author | Silva, Manuela | |
| dc.date.accessioned | 2015-12-28T11:58:53Z | |
| dc.date.available | 2015-12-28T11:58:53Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | This research focuses on the influence of company sector and size on the level of utilization of Basic and Advanced Quality Tools. The paper starts with a literature review and then presents the methodology used for the survey. Based on the responses from 202 managers of Portuguese ISO 9001:2008 Quality Management System certified organizations, statistical tests were performed. Results show, with 95% confidence level, that industry and services have a similar proportion of use of Basic and Advanced Quality Tools. Concerning size, bigger companies show a higher trend to use Advanced Quality Tools than smaller ones. For Basic Quality Tools, there was no statistical significant difference at a 95% confidence level for different company sizes. The three basic Quality tools with higher utilization were Check sheets, Flow charts and Histograms (for Services) or Control Charts/ (for Industry), however 22% of the surveyed organizations reported not using Basic Quality Tools, which highlights a major improvement opportunity for these companies. Additional studies addressing motivations, benefits and barriers for Quality Tools application should be undertaken for further validation and understanding of these results. | pt_PT |
| dc.identifier.citation | Fonseca, L. Lima, V., Silva, M., . (2015).Utilization of Quality Tools: does sector and size matter?. International Journal for Quality Research, 9(4), 605-620 | pt_PT |
| dc.identifier.issn | 1800-6450 | |
| dc.identifier.uri | http://hdl.handle.net/10400.22/7259 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Center for Quality, University of Montenegro Center for Quality, University of Kragujevac, Serbia, International Association for Quality and Quality of Life Research | pt_PT |
| dc.relation.ispartofseries | International Journal for Quality Research;Vol. 9, nº 4 | |
| dc.relation.publisherversion | http://ijqr.net/journal/v9-n4/4.pdf | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/ | pt_PT |
| dc.subject | Quality Tools | pt_PT |
| dc.subject | Quality Management System | pt_PT |
| dc.subject | Companies Size and Activity Sector | pt_PT |
| dc.title | Utilization of Quality Tools: does sector and size matter? | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Sérvia | pt_PT |
| oaire.citation.endPage | 620 | pt_PT |
| oaire.citation.startPage | 605 | pt_PT |
| oaire.citation.title | International Journal for Quality Research (IJQR) | pt_PT |
| oaire.citation.volume | 9 | pt_PT |
| person.familyName | Fonseca | |
| person.givenName | Luis | |
| person.identifier.ciencia-id | DA12-4855-5FAE | |
| person.identifier.orcid | 0000-0001-5668-0656 | |
| person.identifier.rid | L-4285-2014 | |
| person.identifier.scopus-author-id | 56356558600 | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
| relation.isAuthorOfPublication | 7fc78bf1-1399-4460-8ee9-0bccbf304291 | |
| relation.isAuthorOfPublication.latestForDiscovery | 7fc78bf1-1399-4460-8ee9-0bccbf304291 |