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Authors
Abstract(s)
As Transformações Digitais são iniciativas que, com a pandemia da COVID-19, se
tornaram ainda mais importantes para a competitividade das organizações. No entanto, estas
iniciativas têm uma elevada taxa de insucesso, pois são processos complexos que exigem um
planeamento e uma implementação cuidadosa e rigorosa.
O principal objectivo desta dissertação é adaptar um binómio DTM (Digital
Transformation Model)-DMM (Digital Maturity Model) às características das cooperativas de
serviços. Para este objetivo, realizamos revisões sistemáticas de literatura de modo a identificar
os DTMs e DMMs existentes. Os modelos são analisados e comparados (7 DTM e 20 DMM),
e os mais completos são seleccionados. Em seguida, propomos vários pares DTM-DMM de
entre os modelos mais completos, com base em características como a dimensão e o sector das
organizações. Tendo em conta as cooperativas de serviços e as suas especificidades,
seleccionamos o par considerado mais adequado para servir de base ao trabalho de adaptação.
Esta adaptação é efetuada através da consulta da literatura e de especialistas em cooperativas,
de modo a abranger as idiossincrasias deste tipo de organizações.
Os resultados desta investigação têm implicações para a preparação e implementação
de iniciativas de Transformação Digital no contexto das cooperativas de serviços. Os resultados
apresentam duas ferramentas (DTM e DMM) adaptadas a este tipo de organização e que podem
ser utilizadas numa abordagem combinada para o planeamento e a implementação de processos
de TD rigorosos. Este têm o potencial de aumentar as taxas de sucesso da TD e, por
conseguinte, melhorar a competitividade das cooperativas de serviços
Digital Transformations are initiatives that, with the COVID-19 pandemic, became even more important for the competitiveness of organisations. However, these initiatives have a high failure rate, as they are complex processes that require careful and rigorous planning and implementation. The main objective of this dissertation is to adapt a DTM-DMM binomial to the characteristics of the cooperatives of services. For this objective, we perform systematic literature reviews to identify existing DTMs and DMMs. The models are analysed and compared (7 DTM and 20 DMM), and the most complete ones are selected. Next, we propose several DTM-DMM pairs from among the most complete models, based on characteristics such as the size and sector of organisations. Taking into account the cooperatives of services and their specificities, we select the pair considered most suitable for the basis of model adaptation. This adaptation is made by consulting the literature and cooperative experts, so that it covers the idiosyncrasies of this type of organisation. The results of this research have implications for the preparation and implementation of DT initiatives in the context of the cooperatives of services. The results present two tools (DTM and DMM) adapted to this type of organisation and that can be used in a combined approach for the planning and implementation of rigorous DT processes. This has the potential to increase DT success rates and therefore improve the competitiveness of the cooperatives of services.
Digital Transformations are initiatives that, with the COVID-19 pandemic, became even more important for the competitiveness of organisations. However, these initiatives have a high failure rate, as they are complex processes that require careful and rigorous planning and implementation. The main objective of this dissertation is to adapt a DTM-DMM binomial to the characteristics of the cooperatives of services. For this objective, we perform systematic literature reviews to identify existing DTMs and DMMs. The models are analysed and compared (7 DTM and 20 DMM), and the most complete ones are selected. Next, we propose several DTM-DMM pairs from among the most complete models, based on characteristics such as the size and sector of organisations. Taking into account the cooperatives of services and their specificities, we select the pair considered most suitable for the basis of model adaptation. This adaptation is made by consulting the literature and cooperative experts, so that it covers the idiosyncrasies of this type of organisation. The results of this research have implications for the preparation and implementation of DT initiatives in the context of the cooperatives of services. The results present two tools (DTM and DMM) adapted to this type of organisation and that can be used in a combined approach for the planning and implementation of rigorous DT processes. This has the potential to increase DT success rates and therefore improve the competitiveness of the cooperatives of services.
Description
Keywords
Digital ransformation Digital maturity Digital transition Cooperatives of services Roadmap Models Digital transformation Cooperatives of services Digital maturity Digital transition