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Advisor(s)
Abstract(s)
The recent developments in the hospitality industry and the overall
economy following the recent pandemic, demonstrate a need for a new examination
of how job seekers perceive hospitality jobs. The hospitality industry
plays a major role in the Portuguese economy, contributing greatly to employability
in Portugal. One of the recent concerns associated with this factor is directly
linked to talent retention. This study seeks to characterise talent retention
in hotel units located in the Greater Porto region, one of Portugal's main tourist
regions. Based on a qualitative methodology, using an exploratory study, 10
semi-structured interviews were carried out involving human resources management
professionals. The results suggest that professional factors are the determining
factors in talent retention, specifically job satisfaction, organisational
commitment, leadership and the work environment. This study provides solutions
for retention practices, centred on the testimonies of human resources
managers, on how to maintain the professional satisfaction of teams and reinforce
their desire to remain in the hotel industry and in the current hotel unit.
In the last part of the paper, they provide the main conclusions for Human Resources
Management, especially related to talent retention practices. This paper
also includes the theoretical and practical implications of the findings as well
as outlines the limitations and avenues for further research.
Description
Keywords
Talent retention practices Organisational commitment Tourism industry Work environment Job satisfaction Leadership