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Advisor(s)
Abstract(s)
A adoção de ferramentas de Process Mining (PM) em empresas portuguesas enfrenta
diversos desafios, apesar das oportunidades para melhorar a eficiĂȘncia e a
competitividade. O principal objetivo desta dissertação é investigar a adoção de PM,
focando nos fatores determinantes e nas barreiras enfrentadas pelas empresas, detalhando
o impacto de indicadores financeiros na decisão de adoção.
Primeiro, foi realizada uma revisĂŁo de literatura para contextualizar as ineficiĂȘncias nos
processos financeiros e as soluçÔes tecnolĂłgicas disponĂveis. Destacaram-se estudos
sobre abordagens à gestão de processos operacionais e a eliminação de estrangulamentos
em departamentos financeiros.
Seguidamente, foi definida a metodologia de trabalho e foi efetuado um estudo empĂrico
que combinou um inquérito quantitativo a cinco empresas que implementaram PM e uma
entrevista qualitativa com um fornecedor de software de PM, que jĂĄ trabalhou numa das
empresas inquiridas. Os resultados indicam que a adoção de PM em Portugal é limitada
por fatores: a falta de conhecimento sobre a tecnologia, a confusão com outras soluçÔes,
a integração na arquitetura de sistemas existentes e o elevado custo das ferramentas.
Apesar dessas barreiras, as empresas reconhecem os benefĂcios do PM, como a melhoria
dos indicadoresfinanceiros, a redução de custos operacionais e a otimização de processos.
A anålise do primeiro, mostrou que a implementação de PM pode otimizar termos de
pagamento, utilização de descontos, gestão de working capital, desempenho de
pagamentos a fornecedores e eficiĂȘncia do ciclo de compras. No inquĂ©rito Ă© possĂvel
identificar o impacto nos indicadores financeiros e o fator de seleção ou exclusão mais
escolhido.
Os resultados reforçam a necessidade de explorar a relação entre a dimensão da empresa
e a implementação de PM, a influĂȘncia do custo da ferramenta e o futuro da prova de
valor.
The adoption of Process Mining (PM) tools in Portuguese companies faces various challenges despite opportunities to improve efficiency and competitiveness. The primary objective of this dissertation is to investigate the adoption of PM, focusing on the determining factors and barriers faced by companies, and detailing the impact of financial indicators on the decision to adopt. First, a literature review was conducted to contextualize inefficiencies in financial processes and the technological solutions available. The review highlighted studies on approaches to operational process management and the elimination of bottlenecks in financial departments. Subsequently, the methodology was defined, and an empirical study was conducted, combining a quantitative survey of five companies that have implemented PM and a qualitative interview with a PM software provider who has worked with one of the surveyed companies. The results indicate that the adoption of PM in Portugal is limited by factors such as a lack of knowledge about the technology, confusion with other solutions, integration with existing system architecture, and the high cost of the tools. Despite these barriers, companies recognize the benefits of PM, such as improved financial indicators, reduced operational costs, and optimized processes. The analysis showed that the implementation of PM can optimize payment terms, discount utilization, working capital management, supplier payment performance, and purchase cycle efficiency. The survey identified the impact on financial indicators and the most chosen selection or exclusion factor. The results highlight the need to explore the relationship between company size and PM implementation, the influence of tool costs, and the future value proposition of PM. Future research should consider whether company size affects PM adoption, the importance of tool pricing, and whether PM's value lies in compliance and transparency or as a transformative business tool.
The adoption of Process Mining (PM) tools in Portuguese companies faces various challenges despite opportunities to improve efficiency and competitiveness. The primary objective of this dissertation is to investigate the adoption of PM, focusing on the determining factors and barriers faced by companies, and detailing the impact of financial indicators on the decision to adopt. First, a literature review was conducted to contextualize inefficiencies in financial processes and the technological solutions available. The review highlighted studies on approaches to operational process management and the elimination of bottlenecks in financial departments. Subsequently, the methodology was defined, and an empirical study was conducted, combining a quantitative survey of five companies that have implemented PM and a qualitative interview with a PM software provider who has worked with one of the surveyed companies. The results indicate that the adoption of PM in Portugal is limited by factors such as a lack of knowledge about the technology, confusion with other solutions, integration with existing system architecture, and the high cost of the tools. Despite these barriers, companies recognize the benefits of PM, such as improved financial indicators, reduced operational costs, and optimized processes. The analysis showed that the implementation of PM can optimize payment terms, discount utilization, working capital management, supplier payment performance, and purchase cycle efficiency. The survey identified the impact on financial indicators and the most chosen selection or exclusion factor. The results highlight the need to explore the relationship between company size and PM implementation, the influence of tool costs, and the future value proposition of PM. Future research should consider whether company size affects PM adoption, the importance of tool pricing, and whether PM's value lies in compliance and transparency or as a transformative business tool.
Description
Keywords
Process Mining Indicadores financeiros Tomada de decisĂŁo Processos financeiros Financial KPIs Financial processes Decision maker