Publication
Empirical Research of the ISO 9001:2015 Transition Process in Portugal: Motivations, Benefits, and Success Factors
| dc.contributor.author | Fonseca, Luís Miguel | |
| dc.contributor.author | Domingues, José Pedro | |
| dc.date.accessioned | 2020-04-21T15:10:32Z | |
| dc.date.available | 2020-04-21T15:10:32Z | |
| dc.date.issued | 2018-07-31 | |
| dc.description.abstract | An empirical study of more than 300 Portuguese organisations ISO 9001 certified, or in certification process, encompassing a wide range of activities sectors, was carried out. As of May 2017, 19% of the respondents already have ISO 9001:2015 certification and all the remaining one’s plan to complete the process in time. The principal reported benefits are risk-based thinking, mapping of the organisational context, and stakeholder identification. Simultaneously those were the issues that required more attention and effort to be mastered and implemented. Additionally, there is evidence that ISO 9001:2015 enhances both internal and external organisational issues and generates benefits for all the researched dimensions. Based on the respondents’ responses, organisations who claimed that external motivations were the primary drivers to ISO 9001:2015 implementation systematically rate higher all the benefits when compared with the rating ascribed by those organisations who claimed internal motivations. Moreover, it is possible to conclude that the perceived benefits from ISO 9001:2015 implementation and certification seem to be strongly influenced by two primary dimensions: the (smaller) organisation size and the (lesser) international presence. | pt_PT |
| dc.description.sponsorship | The authors would like to acknowledge the contribution of the respondents. CIDEM Centro de Investigação e Desenvolvimento em Engenharia Mecânica R&D unit is funded by the FCT – Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology, and Higher Education, under the Project UID/EMS/0615/2016. This study had the financial support of FCT Fundação para a Ciência e Tecnologia of Portugal under the project UID/CEC/00319/2013. Pedro Domingues is supported by FCT Post-Doc Grant Reference SFRH/BPD/103322/2014. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | 10.12776/qip.v22i2.1099 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.22/15811 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | QUALITY INNOVATION PROSPERITY / KVALITA INOVÁCIA PROSPERITA | pt_PT |
| dc.relation | ALGORITMI Research Centre | |
| dc.relation | Desenvolvimento de um modelo para avaliar a eficiência de sistemas gestão integrados qualidade, ambiente e segurança | |
| dc.relation.publisherversion | http://www.qip-journal.eu/index.php/QIP/article/view/1099 | pt_PT |
| dc.subject | ISO 9001:2015 | pt_PT |
| dc.subject | Quality management systems | pt_PT |
| dc.subject | Certification | pt_PT |
| dc.subject | Benefits | pt_PT |
| dc.title | Empirical Research of the ISO 9001:2015 Transition Process in Portugal: Motivations, Benefits, and Success Factors | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.awardTitle | ALGORITMI Research Centre | |
| oaire.awardTitle | Desenvolvimento de um modelo para avaliar a eficiência de sistemas gestão integrados qualidade, ambiente e segurança | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FCEC%2F00319%2F2013/PT | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT//SFRH%2FBPD%2F103322%2F2014/PT | |
| oaire.citation.endPage | 45 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 16 | pt_PT |
| oaire.citation.title | Quality Innovation Prosperity | pt_PT |
| oaire.citation.volume | 22 | pt_PT |
| oaire.fundingStream | 6817 - DCRRNI ID | |
| person.familyName | Fonseca | |
| person.givenName | Luis | |
| person.identifier.ciencia-id | DA12-4855-5FAE | |
| person.identifier.orcid | 0000-0001-5668-0656 | |
| person.identifier.rid | L-4285-2014 | |
| person.identifier.scopus-author-id | 56356558600 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
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