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Advisor(s)
Abstract(s)
O mundo é cada vez mais, mais veloz, voraz e global, o que origina, se não
mesmo força, alterações constantes nos comportamentos dos consumidores,
originando inovadoras e criativas formas de diferenciação.
O setor da Hotelaria e Restauração, um dos mais dinâmicos no atual
paradigma da economia global, é também um dos que mais pronto responde
a essas exigências; recorrendo, em muitas das situações à formação como
resposta à exigência de melhoria constante e continuada dos serviços que
presta e dos produtos que oferece.
Isto porque essa qualidade passa inevitavelmente pelos recursos humanos,
cabendo à formação o papel preponderante na sua qualificação e adequação
a novos produtos, serviços e públicos.
Por força desse relevo e de uma crescente e permanente pressão para a
majoração dos resultados obtidos pelas organizações, também a Formação se
viu obrigada a avaliar o impacto da sua ação/intervenção, para que se possa
de forma clara pesar o seu contributo para a melhoria dos resultados das
organizações.
Este projeto procurou identificar qual, ou quais, de entre os modelos
disponíveis, melhor se adaptam e adequam ao setor que é tão sui generis na
forma como capta, treina e gere os seus recursos humanos!
The world is increasingly faster, voracious and global, which leads, if not forces, changes in consumer behavior, resulting in innovative and creative ways of the differentiation. The HORECA sector, one of the most dynamic in the current global economy paradigm, is also one of the most eager to give answers to those requirements; using, in many situations Training as a response to constant improvement and ongoing requirements for the services and products it offers. There is no doubt that this quality passes inevitably through human resources and training has a preponderant role in the qualification and suitability of new products, services and market segments. As result of a high lightened situation, pairing with a growing and permanent pressure to increase results obtained, Training has had to assess the impact of its action/interventions, in order to clearly weigh its contribution to the improvement of the results of organizations... This project sought to identify what, or whom, among the models available, best fit and suit the sector that is so sui generis in the way it attracts, train and manages its human resources.
The world is increasingly faster, voracious and global, which leads, if not forces, changes in consumer behavior, resulting in innovative and creative ways of the differentiation. The HORECA sector, one of the most dynamic in the current global economy paradigm, is also one of the most eager to give answers to those requirements; using, in many situations Training as a response to constant improvement and ongoing requirements for the services and products it offers. There is no doubt that this quality passes inevitably through human resources and training has a preponderant role in the qualification and suitability of new products, services and market segments. As result of a high lightened situation, pairing with a growing and permanent pressure to increase results obtained, Training has had to assess the impact of its action/interventions, in order to clearly weigh its contribution to the improvement of the results of organizations... This project sought to identify what, or whom, among the models available, best fit and suit the sector that is so sui generis in the way it attracts, train and manages its human resources.
Description
Keywords
Avaliação Impacto Formação Assessment Impact Training
Pedagogical Context
Citation
Publisher
Instituto Politécnico do Porto. Escola Superior de Educação