In the Way to ISO 9001:2008: Obtaining the Quality Certification in Public Higher Education

Metello, Luís F.; Cunha, Lídia; Lemos, Joana; Lourenço, Leonel; Ferreira, Sara; Nogueira, Fábio; Vieira, Domingos; Pinto, Helena

http://hdl.handle.net/10400.22/5547

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Quality Management in Higher Education is a rather complex and each day more challenging process. Nevertheless, it is believed to soon become the cornerstone for the development of modern Higher Education, so with an increasing role on Society itself; the clear assumption of this might be the – so needed - turning point in the relations between Academy and the “Real World”, helping to fill the gap.