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Abstract(s)
O Employee Experience é uma abordagem central no paradigma contemporâneo
da Gestão e Desenvolvimento de Recursos Humanos.
Esta dissertação perspetiva a própria profissão de Recursos Humanos a partir da
abordagem do Employee Experience e da caracterização da experiência dos Human
Resources Business Partners (HRBP). Os profissionais que desempenham funções de
HRBP são vistos como um parceiro estratégico de negócios e, como tal, assumem um
papel fundamental e uma prevalência muito significativa nas organizações atualmente.
Através do discurso direto dos entrevistados e em linha com os objetivos em
estudo elencam-se quais os principais fatores que estes consideram ter influência na sua
experiência dentro das organizações.
O estudo empírico privilegiou a metodologia qualitativa, recorrendo-se à análise
de conteúdo de entrevistas realizadas a quinze Human Resources Business Partners.
Procurou-se, deste modo, caracterizar a função de HRBP a partir da narrativa dos próprios
profissionais, identificar os fatores que impactam positivamente e negativamente no
Employee Experience dos HRBP e identificar as práticas de gestão do Employee
Experience que impactam nos HRBP.
A partir da pesquisa realizada concluiu-se que os profissionais de HRBP
descrevem as suas experiências nas organizações como positivas. Assumem que há um
longo percurso a percorrer para uma compreensão generalizada do papel do HRBP e
consequentemente de como gerir a experiência deste grupo profissional.
O estudo possibilitou, desta forma, conhecer e compreender algumas das
perceções dos HRBP acerca do seu Employee Experience e caracterizar as dinâmicas e
práticas que contribuem para uma experiência mais adequada à realidade e ao perfil destes
profissionais.
The Employee Experience is a central approach in the contemporary paradigm of Human Resources Management and Development. In this study, we intend to delve into the Human Resources HR profession from the Employee Experience approach and characterize the experience of Human Resources Business Partners (HRBP). Professionals who perform HRBP functions, seen as a strategic business partner and, as such, play a fundamental role and have a very significant prevalence in organizations today. Through the direct speech of the interviewees and in line with the objectives under study, the main factors they consider as having an influence on their experience within organizations are listed. The empirical study favoured qualitative methodology, using content analysis of interviews carried out with fifteen Human Resources Business Partners. In this way, we sought to characterize the role of HRBP based on the narrative of the professionals themselves, identify the factors that impact positively and negatively on the Employee Experience of HRBP's and identify Employee Experience management practices that impact HRBP. The survey concluded that HRBP professionals describe their experiences in organisations as positive. They assume that there is a long way to go towards a generalised understanding of the role of the HRBP, and consequently of how to manage the experience of this professional group. Hence, the study made it possible to grasp and understand some of the HRBP's perceptions regarding their Employee Experience and to characterize the dynamics and practices that contribute to an experience more suited to the reality and profile of these professionals.
The Employee Experience is a central approach in the contemporary paradigm of Human Resources Management and Development. In this study, we intend to delve into the Human Resources HR profession from the Employee Experience approach and characterize the experience of Human Resources Business Partners (HRBP). Professionals who perform HRBP functions, seen as a strategic business partner and, as such, play a fundamental role and have a very significant prevalence in organizations today. Through the direct speech of the interviewees and in line with the objectives under study, the main factors they consider as having an influence on their experience within organizations are listed. The empirical study favoured qualitative methodology, using content analysis of interviews carried out with fifteen Human Resources Business Partners. In this way, we sought to characterize the role of HRBP based on the narrative of the professionals themselves, identify the factors that impact positively and negatively on the Employee Experience of HRBP's and identify Employee Experience management practices that impact HRBP. The survey concluded that HRBP professionals describe their experiences in organisations as positive. They assume that there is a long way to go towards a generalised understanding of the role of the HRBP, and consequently of how to manage the experience of this professional group. Hence, the study made it possible to grasp and understand some of the HRBP's perceptions regarding their Employee Experience and to characterize the dynamics and practices that contribute to an experience more suited to the reality and profile of these professionals.
Description
Keywords
Employee experience Gestão e desenvolvimento de recursos humanos Human resources business partners Recursos humanos Human resources management and development Human resources business partner Human resources