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Abstract(s)
Esta dissertação visa avaliar a qualidade de vida dos trabalhadores das IPSS. Os profissionais desta área estão expostos a ambientes organizacionais muito exigentes, que podem desencadear a síndrome de burnout. O presente estudo visa avaliar a qualidade de vida destes trabalhadores. Este documento foi estruturado num primeiro capítulo com a apresentação e fundamentação teórica dos conceitos de burnout, engagement e qualidade de vida, o enquadramento legislativo e a relevância das IPSS no nosso país, realçando a importância, valor e impacto que a gestão estratégica de recursos humanos tem na promoção da qualidade de vida dos trabalhadores das organizações. Por forma a poder retratar e constatar aquilo que nos diz a literatura sobre estes conceitos procedeu-se à elaboração de um questionário de recolha de dados, estruturado em quatro partes, uma primeira destinada à recolha dos dados sociodemográficos e as restantes com aplicações de escalas para medir os três conceitos, fazendo uso do recurso de escalas validadas, cientificamente, para o efeito daquilo que se pretende medir. A metodologia utilizada foi de análise quantitativa, com recurso ao tratamento de dados no programa informático Statistical Package for Social Sciences versão 26, com recurso à aplicação de quatro instrumentos, questionário sociodemográfico e aplicação dos testes Maslach Burnout Inventory Test – Human Services Survey; Utrecht Work Engagement Scale e World Health Organization Quality of Life Instruments – Bref. A nossa amostra foi de um total de 132 indivíduos e os resultados revelaram que um em cada três indivíduo apresenta índices de burnout, com prevalência no género feminino e na dimensão exaustão; não obstante caraterizarem a sua qualidade de vida como “boa”, os níveis de engagement são mais elevados em profissionais que desempenham funções de chefia.
This dissertation aims to assess the quality of life of IPSS workers. Professionals in this field are exposed to very demanding organisational environments, which can trigger burnout syndrome. This study aims to assess the quality of life of these workers. This document is structured in a first chapter with a presentation and theoretical foundation of the concepts of burnout, engagement and quality of life, the legislative framework and the relevance of the IPSS in our country, highlighting the importance, value and impact that strategic human resources management has on promoting the quality of life of workers in organisations. In order to be able to portray and verify what the literature tells us about these concepts, a data collection questionnaire was drawn up, structured into four parts, the first for collecting sociodemographic data and the rest for applying scales to measure the three concepts, using scientifically validated scales for the purpose of what is intended to be measured. The methodology used was a quantitative analysis, with data processed using the Statistical Package for Social Sciences version 26, using four instruments: a sociodemographic questionnaire and the Maslach Burnout Inventory Test - Human Services Survey; the Utrecht Work Engagement Scale and the World Health Organization Quality of Life Instruments - Bref. Our sample consisted of a total of 132 individuals and the results showed that one in three had burnout, with a prevalence in females and in the exhaustion dimension; although they described their quality of life as "good", the levels of engagement were higher in professionals in managerial positions.
This dissertation aims to assess the quality of life of IPSS workers. Professionals in this field are exposed to very demanding organisational environments, which can trigger burnout syndrome. This study aims to assess the quality of life of these workers. This document is structured in a first chapter with a presentation and theoretical foundation of the concepts of burnout, engagement and quality of life, the legislative framework and the relevance of the IPSS in our country, highlighting the importance, value and impact that strategic human resources management has on promoting the quality of life of workers in organisations. In order to be able to portray and verify what the literature tells us about these concepts, a data collection questionnaire was drawn up, structured into four parts, the first for collecting sociodemographic data and the rest for applying scales to measure the three concepts, using scientifically validated scales for the purpose of what is intended to be measured. The methodology used was a quantitative analysis, with data processed using the Statistical Package for Social Sciences version 26, using four instruments: a sociodemographic questionnaire and the Maslach Burnout Inventory Test - Human Services Survey; the Utrecht Work Engagement Scale and the World Health Organization Quality of Life Instruments - Bref. Our sample consisted of a total of 132 individuals and the results showed that one in three had burnout, with a prevalence in females and in the exhaustion dimension; although they described their quality of life as "good", the levels of engagement were higher in professionals in managerial positions.
Description
Keywords
Burnout Engagement Qualidade de vida IPSS Quality of life Private Institucions of Social Solidarity