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Considering the issues triggered by COVID-19, remote learning was the only safe method to guarantee
students could learn. The way instructors delivered information and interacted with students changed
dramatically during COVID-19. Through the stress, pressure, and the emergency changes, professors
had to choose the tools needed to provide the best teaching possible. It was necessary to create envi-
ronments for the students to learn, to practice, and to apply the skills acquired. It was also necessary
to entice some socialization during classes. Online classes require more autonomy, and if on the one
hand students can learn on their own provided professors hand out some material, on the other hand
it is difficult to control how their skills and knowledge evolve. The authors detail the methods used in
their online classes (asynchronous or synchronous), the main concerns both instructors and students
had, as well as the solutions found to meet those concerns as successfully as possible and to scaffold the
learning process of their students at the School of Hospitality and Tourism of the Polytechnic of Porto.
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IGI Global