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O presente relatório é fruto do estágio curricular realizado no âmbito do Mestrado em Gestão das Organizações – especialização em Gestão de Empresas do Instituto Superior de Contabilidade e Administração do Porto, do Instituto Politécnico do Porto. O estágio realizou-se na organização Do It Better, nos Centros de Formação Profissional de Vila Nova de Gaia e do Porto, entre novembro de 2024 e janeiro de 2025.
O relatório teve como propósito desenvolver o enquadramento teórico e a descrição prática do trabalho realizado, centrado na Gestão Administrativa e na Coordenação Pedagógica de centros de formação. Estas áreas apresentam um papel importante para o funcionamento dos centros, desde as tarefas de planeamento, organização, acompanhamento e avaliação de ações formativas, a par, com a Gestão de recursos humanos, materiais e financeiros.
O trabalho realizado na instituição de estágio desde, as tarefas diárias de centro, a preparação e gestão de ações de formação e, o acompanhamento e relações interpessoais, permitiu explorar e aplicar várias ferramentas de apoio à Gestão das atividades administrativas e pedagógicas, desde os sistemas PHC, CRM, Moodle e 3CX.
Este relatório retrata ainda a importância da Gestão Administrativa no suporte à qualidade pedagógica e à estabilidade organizacional, articulando a teoria com a prática, contribuindo para a consolidação de competências e para a preparação do futuro percurso profissional.
This report is the result of the curricular internship carried out within the scope of the Master's in Organizational Management – specializing in Business Management at the Porto Accounting and Business School, of the Polytechnic Institute of Porto. The internship took place at the organization Do It Better, in the Professional Training Centers of Vila Nova de Gaia and Porto, between November 2024 and January 2025. The report aimed to develop the theoretical framework and the practical description of the work performed, focusing on Administrative Management and Pedagogical Coordination of training centers. These areas play an important role in the operation of the centers, encompassing tasks such as planning, organizing, monitoring, and evaluating training activities, alongside the management of human, material, and financial resources. The work carried out at the internship institution, encompassing daily center tasks, the preparation and management of training actions, as well as monitoring and interpersonal relationships, allowed for the exploration and application of various tools supporting the management of administrative and educational activities, including PHC, CRM, Moodle, and 3CX systems. This report also reflects the importance of Administrative Management in supporting educational quality and organizational stability, connecting theory with practice, contributing to the consolidation of skills and preparing for future professional development.
This report is the result of the curricular internship carried out within the scope of the Master's in Organizational Management – specializing in Business Management at the Porto Accounting and Business School, of the Polytechnic Institute of Porto. The internship took place at the organization Do It Better, in the Professional Training Centers of Vila Nova de Gaia and Porto, between November 2024 and January 2025. The report aimed to develop the theoretical framework and the practical description of the work performed, focusing on Administrative Management and Pedagogical Coordination of training centers. These areas play an important role in the operation of the centers, encompassing tasks such as planning, organizing, monitoring, and evaluating training activities, alongside the management of human, material, and financial resources. The work carried out at the internship institution, encompassing daily center tasks, the preparation and management of training actions, as well as monitoring and interpersonal relationships, allowed for the exploration and application of various tools supporting the management of administrative and educational activities, including PHC, CRM, Moodle, and 3CX systems. This report also reflects the importance of Administrative Management in supporting educational quality and organizational stability, connecting theory with practice, contributing to the consolidation of skills and preparing for future professional development.
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Gestão administrativa Coordenação pedagógica Centro de formação profissional Organização Administrative Management Pedagogical Coordination Vocational Training Center Organization