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Abstract(s)
Nos últimos anos, os Sistemas de Informação têm ganho especial importância para as organizações, na medida em que estes suportam muitas das suas principais atividades. Do mesmo modo, também a realização de diversas atividades nas Instituições de Ensino Superior está suportada por Sistemas de Informação, designados por Portais Académicos.
Face à importância que os Sistemas de Informação operam nas organizações, a problemática da avaliação do seu sucesso tem suscitado a realização de diversos estudos, mostrando a necessidade dos Sistemas de Informação serem avaliados, de forma a que tragam maior eficácia para as organizações.
Partindo desta problemática, o presente trabalho de investigação avalia o sucesso da adoção do Portal Académico do Instituto Superior de Contabilidade e Administração do Porto, a Secretaria Online, tendo por base o modelo proposto por DeLone e McLean em 2003.
À data da realização do estudo, a Secretaria Online estava em vias de ser substituída por um novo portal, pelo que se entendeu importante avaliar o sucesso da adoção da Secretaria Online, de forma a ser possível no futuro comparar com o sucesso da adoção do novo Portal Académico – Domus.
Para o efeito, a abordagem metodológica utilizada foi o estudo de caso, através de uma metodologia quantitativa para recolha de dados e um teste de hipóteses do modelo para avaliar o sucesso da Secretaria Online. Para isso, analisaram-se os dados pela técnica de modelação de equações estruturais, de modo a testar 11 hipóteses, das quais 7 foram suportadas pelos dados, evidenciando que a qualidade da informação e a qualidade do serviço tem um impacto significativo no uso da Secretaria Online. Ao mesmo tempo, a qualidade da informação, a qualidade da Secretaria Online e a qualidade do serviço influenciam positivamente a satisfação do utilizador. Constatou-se ainda que a satisfação do utilizador influencia os benefícios.
In the last years, Information Systems have gained particular importance for organizations, as they support many of their main activities. Similarly, the performance of various activities in Higher Education Institutions is also supported by Information Systems, called Academic Portals. Given the importance that Information Systems operate in organizations, the problem of evaluating their success has raised to the conduct of several studies, showing the need for Information Systems to be evaluated, in order to bring greater efficiency to organizations. For this problematic, the present research work evaluates the successful adoption of the Academic Portal of the Higher Institute of Instituto Superior de Contabilidade e Administração do Porto, the Secretaria Online, based on the model proposed by DeLone and McLean in 2003. At the time of the study, the Secretaria Online was in the process of being replaced by a new portal, so it was considered important to evaluate the success of its adoption, in order to be able in the future to compare it with the success of the adoption of the new Academic Portal. - Domus. For this purpose, the methodological approach used was the case study, through a quantitative methodology for data collection and a hypothesis test of the model to evaluate the success of the Secretaria Online. For this, the data were analyzed using the structural equation modeling technique, in order to test 11 hypotheses, 7 of which were supported by the data, showing that the information quality and the service quality has a significant impact on the use of the Secretaria Online. At the same time, the information quality, the quality of the Secretaria Online and the service quality have a positive influence on user satisfaction. It was also found that user satisfaction influences the benefits.
In the last years, Information Systems have gained particular importance for organizations, as they support many of their main activities. Similarly, the performance of various activities in Higher Education Institutions is also supported by Information Systems, called Academic Portals. Given the importance that Information Systems operate in organizations, the problem of evaluating their success has raised to the conduct of several studies, showing the need for Information Systems to be evaluated, in order to bring greater efficiency to organizations. For this problematic, the present research work evaluates the successful adoption of the Academic Portal of the Higher Institute of Instituto Superior de Contabilidade e Administração do Porto, the Secretaria Online, based on the model proposed by DeLone and McLean in 2003. At the time of the study, the Secretaria Online was in the process of being replaced by a new portal, so it was considered important to evaluate the success of its adoption, in order to be able in the future to compare it with the success of the adoption of the new Academic Portal. - Domus. For this purpose, the methodological approach used was the case study, through a quantitative methodology for data collection and a hypothesis test of the model to evaluate the success of the Secretaria Online. For this, the data were analyzed using the structural equation modeling technique, in order to test 11 hypotheses, 7 of which were supported by the data, showing that the information quality and the service quality has a significant impact on the use of the Secretaria Online. At the same time, the information quality, the quality of the Secretaria Online and the service quality have a positive influence on user satisfaction. It was also found that user satisfaction influences the benefits.
Description
Keywords
Sistemas de informação Avaliação do sucesso dos SI Modelo de DeLone e McLean Portal Académico e Secretaria Online Information systems Academic Portal and Secretaria Online Assessing the success of information systems DeLone and McLean Model