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Jornada do sucesso - projeto Gabinete Alumni e Carreira
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Este projeto teve como propósito a conceção e implementação de uma Jornada inovadora, estruturada e eficaz, adaptada às especificidades do Gabinete Alumni e Carreira (GAC) do ISCAP. Alinhado com a missão institucional e consciente das restrições orçamentais, o projeto revelou-se um exercício estratégico de gestão de pessoas, orientado para o impacto real e sustentável.
A metodologia seguiu as boas práticas do PMBOK, integrando um diagnóstico aprofundado, teórico, normativo e empírico, suportado por entrevistas, observação direta e benchmarking. Esta base permitiu planear soluções exequíveis e personalizadas, capazes de transformar a experiência dos colaboradores desde o primeiro contacto até ao momento da saída. O planeamento estratégico definiu entregáveis ajustados com os objetivos do GAC, promovendo a melhoria contínua e uma employee experience centrada nas pessoas. A implementação inclui a criação de ferramentas de valor prático e simbólico, como o Passaporte Journey of Success, o uso estruturado do Trello, sessões dinâmicas de onboarding e práticas de offboarding orientadas para o employer branding e a valorização individual. A gestão de desempenho apoiou-se numa lógica de desenvolvimento contínuo, através de feedback regular, formações e avaliação de competências, promovendo o crescimento pessoal e profissional dos colaboradores. Os resultados apresentaram uma taxa de satisfação de 93%, comprovando o impacto positivo da intervenção ao nível do engagement, da organização dos processos e da valorização interna. A análise crítica destacou oportunidades de melhoria que reforçam o compromisso com a excelência e a inovação, como o agendamento antecipado da reunião final, clarificação do início e fim do estágio na fase de recrutamento e definição de prioridades no Trello.
Em síntese, este projeto demonstra que é possível, mesmo em contextos com recursos limitados, desenvolver uma experiência do colaborador com elevado impacto, centrada na valorização e na cultura de reconhecimento com efeitos no bem-estar, na motivação e no desenvolvimento contínuo dos colaboradores.
The purpose of this project was to design and implement an innovative, structured, and effective program tailored to the specific needs of ISCAP's Alumni and Career Office (GAC). Aligned with the institutional mission and mindful of budgetary constraints, the project proved to be a strategic exercise in people management, geared toward real and sustainable impact. The methodology followed PMBOK best practices, integrating an in-depth theoretical, normative, and empirical diagnosis, supported by interviews, direct observation, and benchmarking. This foundation allowed for the planning of feasible and customized solutions capable of transforming the employee experience from first contact to departure. Strategic planning defined deliverables aligned with GAC's objectives, promoting continuous improvement and a people-centered employee experience. Implementation includes the creation of tools of practical and symbolic value, such as the Journey Of Success Passport, the structured use of Trello, dynamic onboarding sessions, and offboarding practices geared toward employer branding and individual appreciation. Performance management was based on a logic of continuous development, through regular feedback, training, and skills assessment, promoting the personal and professional growth of employees. The results showed a satisfaction rate of 93%, proving the positive impact of the intervention in terms of engagement, process organization, and internal appreciation. Critical analysis highlighted opportunities for improvement that reinforce the commitment to excellence and innovation, such as scheduling the final meeting in advance, clarifying the start and end of the internship during the recruitment phase, and defining priorities in Trello. In summary, this project demonstrates that it is possible, even in contexts with limited resources, to develop a high-impact employee experience focused on appreciation and a culture of recognition with effects on the well-being, motivation, and continuous development of employees.
The purpose of this project was to design and implement an innovative, structured, and effective program tailored to the specific needs of ISCAP's Alumni and Career Office (GAC). Aligned with the institutional mission and mindful of budgetary constraints, the project proved to be a strategic exercise in people management, geared toward real and sustainable impact. The methodology followed PMBOK best practices, integrating an in-depth theoretical, normative, and empirical diagnosis, supported by interviews, direct observation, and benchmarking. This foundation allowed for the planning of feasible and customized solutions capable of transforming the employee experience from first contact to departure. Strategic planning defined deliverables aligned with GAC's objectives, promoting continuous improvement and a people-centered employee experience. Implementation includes the creation of tools of practical and symbolic value, such as the Journey Of Success Passport, the structured use of Trello, dynamic onboarding sessions, and offboarding practices geared toward employer branding and individual appreciation. Performance management was based on a logic of continuous development, through regular feedback, training, and skills assessment, promoting the personal and professional growth of employees. The results showed a satisfaction rate of 93%, proving the positive impact of the intervention in terms of engagement, process organization, and internal appreciation. Critical analysis highlighted opportunities for improvement that reinforce the commitment to excellence and innovation, such as scheduling the final meeting in advance, clarifying the start and end of the internship during the recruitment phase, and defining priorities in Trello. In summary, this project demonstrates that it is possible, even in contexts with limited resources, to develop a high-impact employee experience focused on appreciation and a culture of recognition with effects on the well-being, motivation, and continuous development of employees.
Descrição
Palavras-chave
Onboarding Gestão e avaliação de desempenho Offboarding Employee experience Jornada do colaborador Performance Management and evaluation