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A Estratégia de Pessoas na Gestão Organizacional: Estudo dos Processos de R&S e Clima Organizacional na Lionessa
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O presente relatório de estágio foi desenvolvido no âmbito do Mestrado em Gestão das Organizações – Ramo de Gestão Pública, do Instituto Superior de Contabilidade e Administração do Porto. O estágio curricular decorreu na Lionesa Management, pertencente ao Lionesa Group, entre outubro de 2025 e fevereiro de 2026, perfazendo um total de 400 horas.
O relatório tem como objetivo descrever as atividades desenvolvidas no departamento de Recursos Humanos e analisar criticamente as práticas de Gestão de Recursos Humanos implementadas pela organização, confrontando-as com os principais contributos teóricos da área.
A análise assenta numa metodologia qualitativa, através de um estudo de caso, recorrendo à observação participante, à análise documental e à pesquisa bibliográfica para construção do enquadramento teórico.
Os resultados evidenciam que a Lionesa Management se destaca pela valorização das pessoas, pela promoção do bem-estar e pela construção de um clima organizacional positivo. Contudo, foram também identificadas oportunidades de melhoria relacionadas com a formalização de alguns processos de Recursos Humanos, nomeadamente ao nível da avaliação de desempenho, da comunicação interdepartamental e da sistematização de práticas de desenvolvimento.
Conclui-se que a organização apresenta uma forte orientação humana e cultural na gestão de pessoas, sendo o principal desafio futuro reforçar a dimensão estratégica dos Recursos Humanos, aproximando o departamento de um papel de verdadeiro parceiro de negócio.
This internship report was developed within the scope of the Master’s Degree in Management of Organizations – Public Management branch, at the Porto Accounting and Business School. The curricular internship was carried out at Lionesa Management, part of the Lionesa Group, from October 2025 to February 2026, totaling 400 hours. The report aims to describe the activities carried out in the Human Resources department and to critically analyse the Human Resource Management practices implemented by the organization, comparing them with the main theoretical contributions in the field. The study follows a qualitative methodology, based on a case study approach, using participant observation, document analysis and bibliographic research. The findings show that Lionesa Management stands out for its people-centred approach, its focus on well-being and its positive organizational climate. However, some improvement opportunities were identified, particularly regarding the formalization of Human Resources processes, performance management, interdepartmental communication and employee development practices. It is concluded that the organization has a strong human and cultural orientation in people management. Its main future challenge is to strengthen the strategic role of Human Resources, positioning the department as a true business partner.
This internship report was developed within the scope of the Master’s Degree in Management of Organizations – Public Management branch, at the Porto Accounting and Business School. The curricular internship was carried out at Lionesa Management, part of the Lionesa Group, from October 2025 to February 2026, totaling 400 hours. The report aims to describe the activities carried out in the Human Resources department and to critically analyse the Human Resource Management practices implemented by the organization, comparing them with the main theoretical contributions in the field. The study follows a qualitative methodology, based on a case study approach, using participant observation, document analysis and bibliographic research. The findings show that Lionesa Management stands out for its people-centred approach, its focus on well-being and its positive organizational climate. However, some improvement opportunities were identified, particularly regarding the formalization of Human Resources processes, performance management, interdepartmental communication and employee development practices. It is concluded that the organization has a strong human and cultural orientation in people management. Its main future challenge is to strengthen the strategic role of Human Resources, positioning the department as a true business partner.
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Recursos Humanos Gestão Estratégica Desenvolvimento Bem estar no trabalho Competências Talento. Human resources Strategic management Development Well-being at work Competencies Talent