Exploring the user-generated content data to improve quality management

Maia, Sara; Domingues, José Pedro Teixeira; Varela, Maria Leonilde R. Rocha; Fonseca, Luís Miguel

Publication

Exploring the user-generated content data to improve quality management

2024Journal article

dc.contributor.author	Maia, Sara
dc.contributor.author	Domingues, José Pedro Teixeira
dc.contributor.author	Varela, Maria Leonilde R. Rocha
dc.contributor.author	Fonseca, Luís Miguel
dc.date.accessioned	2024-03-12T13:50:05Z
dc.date.available	2024-03-12T13:50:05Z
dc.date.issued	2024
dc.description.abstract	The focus of this research is to investigate if user-generated content (UGC) generated in the Booking platformcan support qualitymanagement improvement within the hospitality industry by increasing customer satisfaction and eliminating defects more efficiently. Hence, it contributes to understanding how data-driven companies can rely on customer data to focus on innovation and performance improvement to meet customer requirements, eliminate defects and increase customer satisfaction.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.citation	Maia, S., Teixeira Domingues, J.P., Rocha Varela, M.L.R. and Fonseca, L.M. (2024), "Exploring the user-generated content data to improve quality management", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-09-2023-0278	pt_PT
dc.identifier.doi	10.1108/TQM-09-2023-0278	pt_PT
dc.identifier.issn	1754-2731
dc.identifier.uri	http://hdl.handle.net/10400.22/25156
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Emerald	pt_PT
dc.relation	Collaborative Platform based on Data Normalization Techniques and Dynamic Fuzzy Multi-criteria approaches for Integrated Manufacturing and Maintenance Information Processing
dc.relation.publisherversion	https://www.emerald.com/insight/content/doi/10.1108/TQM-09-2023-0278/full/html	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.subject	Quality management	pt_PT
dc.subject	Quality tools	pt_PT
dc.subject	User-generated content (UGC)	pt_PT
dc.title	Exploring the user-generated content data to improve quality management	pt_PT
dc.type	journal article
dspace.entity.type	Publication
oaire.awardTitle	Collaborative Platform based on Data Normalization Techniques and Dynamic Fuzzy Multi-criteria approaches for Integrated Manufacturing and Maintenance Information Processing
oaire.awardURI	info:eu-repo/grantAgreement/FCT/3599-PPCDT/EXPL%2FEME-SIS%2F1224%2F2021/PT
oaire.citation.title	The TQM Journal	pt_PT
oaire.fundingStream	3599-PPCDT
person.familyName	Teixeira Domingues
person.familyName	Rocha Varela
person.familyName	Fonseca
person.givenName	José Pedro
person.givenName	Maria Leonilde
person.givenName	Luis
person.identifier	1518795
person.identifier.ciencia-id	8215-FA17-47F6
person.identifier.ciencia-id	161F-2986-0DA3
person.identifier.ciencia-id	DA12-4855-5FAE
person.identifier.orcid	0000-0003-1406-4905
person.identifier.orcid	0000-0002-2299-1859
person.identifier.orcid	0000-0001-5668-0656
person.identifier.rid	M-7580-2013
person.identifier.rid	L-4285-2014
person.identifier.scopus-author-id	7101656080
person.identifier.scopus-author-id	56356558600
project.funder.identifier	http://doi.org/10.13039/501100001871
project.funder.name	Fundação para a Ciência e a Tecnologia
rcaap.rights	restrictedAccess	pt_PT
rcaap.type	article	pt_PT
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