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The added value of the ISO 9001:2015 international standard from an auditors’ perspective: a cb-sem based evaluation

2019-09-17Journal article Open access
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dc.contributor.authorDomingues, José Pedro
dc.contributor.authorMufato Reis, Angélica
dc.contributor.authorFonseca, Luís
dc.contributor.authorÁvila, Paulo
dc.contributor.authorPutnik, Goran
dc.date.accessioned2020-04-22T10:13:54Z
dc.date.available2020-04-22T10:13:54Z
dc.date.issued2019-09-17
dc.description.abstractThis research evaluates IRCA registered auditors’ perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors’ judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes.pt_PT
dc.description.sponsorshipThe authors would like to thank to all the responding auditors for their great collaboration and will pursue this study by applying more powerful statistical tools and adding a time perspective by replicating the survey in the future. This work has been supported by FCT- Fundação para a Ciência e Tecnologia within the Projects Scope: UID/CEC/00319/2013, UID/CEC/00319/2019, and UID/615/2019.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.24874/IJQR13.04-15pt_PT
dc.identifier.issn1800-6450
dc.identifier.issn1800-7473
dc.identifier.urihttp://hdl.handle.net/10400.22/15828
dc.language.isoengpt_PT
dc.publisherUniversity of Kragujevac, Faculty of Engineering, Center for Qualitypt_PT
dc.relation.publisherversionhttp://www.ijqr.net/paper.php?id=774pt_PT
dc.subjectISO 9001:2015pt_PT
dc.subjectQuality Management Systempt_PT
dc.subjectAuditorpt_PT
dc.subjectCB-SEMpt_PT
dc.titleThe added value of the ISO 9001:2015 international standard from an auditors’ perspective: a cb-sem based evaluationpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage986pt_PT
oaire.citation.issue4pt_PT
oaire.citation.startPage967pt_PT
oaire.citation.titleInternational Journal for Quality Researchpt_PT
oaire.citation.volume13pt_PT
person.familyNameFonseca
person.familyNameÁvila
person.givenNameLuis
person.givenNamePaulo
person.identifier631747
person.identifier.ciencia-idDA12-4855-5FAE
person.identifier.ciencia-id5F17-10EE-C0CE
person.identifier.orcid0000-0001-5668-0656
person.identifier.orcid0000-0001-8420-0875
person.identifier.ridL-4285-2014
person.identifier.scopus-author-id56356558600
person.identifier.scopus-author-id8609138000
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication7fc78bf1-1399-4460-8ee9-0bccbf304291
relation.isAuthorOfPublication444efa0f-ca28-4743-8e78-7d31b0abde47
relation.isAuthorOfPublication.latestForDiscovery7fc78bf1-1399-4460-8ee9-0bccbf304291

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