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O impacto da implementação de um novo sistema de gestão de compras no Hotel Intercontinental Porto-Palácio das Cardosas
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Abstract(s)
Este trabalho tem como tema a “O impacto da implementação do novo sistema de Gestão de Compras no Hotel Intercontinental Porto- Palácio das Cardosas” que surge com a necessidade do hotel de modificar o sistema antigo para um que seja mais prático, rápido e operacional, através de um sistema onde é possível gerir as compras, o inventário e realizar encomendas de todo o hotel, diminuindo a taxa de erro. O sistema de Compras, apesar de fazer parte do departamento financeiro do Hotel, é um serviço de enorme importância para todos as áreas do hotel e fulcral para o seu bom funcionamento.
Objetivos: O tema da proposta de estágio tem como objetivo, em primeiro lugar, conhecer o departamento financeiro, em particular a articulação com o sistema de compras, e a sua ligação com as outras áreas do hotel. Em segundo lugar, conhecer como funciona o processo de compras nos diferentes departamentos, percebendo assim como se articula o processo interno da gestão de stock, desde o processo da encomenda, da receção das mercadorias, da conferência das faturas e do pagamento das mesmas. Em terceiro lugar, conhecer o novo sistema de compras a implementar e as principais mudanças significativas deste novo sistema. O último objetivo, é analisar o sistema de controlo que um novo sistema de gestão de compras implica.
Metodologia: Durante o período de estágio a nossa investigação será conduzida através de uma abordagem qualitativa, uma vez que faremos entrevistas aos principais responsáveis pela implementação do novo sistema de Gestão de Compras, bem como utilizaremos a metodologia observação-participação na referida implementação, de forma que o nosso trabalho diário possa ajudar a cumprir os objetivos enumerados. Logo, teremos uma componente associativa entre todo o conhecimento teórico na área financeira e hoteleira lecionada e desenvolvida ao longo da formação académica com a componente prática a desenvolver no estágio.
Assim, aplicaremos a metodologia observação-participação que constitui a abordagem principal de adaptação, integração e desenvolvimento pessoal. A implementação de um novo sistema de compras será uma boa oportunidade de aprimorar processos, aumentar a eficiência e fortalecer a colaboração entre diferentes áreas do hotel.
This project focuses on the "Implementation of a New Procurement Management and Control System at the Intercontinental Porto – Palácio das Cardosas Hotel", which arose from the hotel's need to replace its former system with one that is more practical, efficient, and operational. The aim was to introduce a system capable of managing procurement, inventory, and ordering processes across all hotel departments, while reducing error rates. Although procurement falls under the Financial Department, it is a service of substantial importance to all areas of the hotel and is crucial to its smooth operation. Objectives: The main objectives of this internship project are, firstly, to understand the financial department, particularly its interaction with the procurement system, and its relationship with other hotel departments. Secondly, to examine how the purchasing process operates across various departments, thus understanding how the internal stock management process is structured from ordering, receiving goods, invoice verification, to payment. Thirdly, to become familiar with the new procurement system to be implemented, and to identify the key changes it introduces. Lastly, to analyse the control mechanisms associated with the implementation of a new management system. Methodology: Throughout the internship period, the research will be conducted using a qualitative approach, through interviews with key personnel responsible for the implementation of the new procurement management system. Additionally, the participant observation method will be employed, allowing our daily involvement in the system’s implementation to contribute actively towards achieving the proposed objectives. As such, this project will reflect an integrative process, linking the theoretical knowledge acquired throughout the academic training in financial and hospitality management with the practical experience gained during the internship. We will therefore apply the participant observation methodology, which is fundamental to adaptation, integration, and personal development. The implementation of a new procurement system represents a valuable opportunity to improve processes, enhance operational efficiency, and strengthen collaboration between the various departments within the hotel.
This project focuses on the "Implementation of a New Procurement Management and Control System at the Intercontinental Porto – Palácio das Cardosas Hotel", which arose from the hotel's need to replace its former system with one that is more practical, efficient, and operational. The aim was to introduce a system capable of managing procurement, inventory, and ordering processes across all hotel departments, while reducing error rates. Although procurement falls under the Financial Department, it is a service of substantial importance to all areas of the hotel and is crucial to its smooth operation. Objectives: The main objectives of this internship project are, firstly, to understand the financial department, particularly its interaction with the procurement system, and its relationship with other hotel departments. Secondly, to examine how the purchasing process operates across various departments, thus understanding how the internal stock management process is structured from ordering, receiving goods, invoice verification, to payment. Thirdly, to become familiar with the new procurement system to be implemented, and to identify the key changes it introduces. Lastly, to analyse the control mechanisms associated with the implementation of a new management system. Methodology: Throughout the internship period, the research will be conducted using a qualitative approach, through interviews with key personnel responsible for the implementation of the new procurement management system. Additionally, the participant observation method will be employed, allowing our daily involvement in the system’s implementation to contribute actively towards achieving the proposed objectives. As such, this project will reflect an integrative process, linking the theoretical knowledge acquired throughout the academic training in financial and hospitality management with the practical experience gained during the internship. We will therefore apply the participant observation methodology, which is fundamental to adaptation, integration, and personal development. The implementation of a new procurement system represents a valuable opportunity to improve processes, enhance operational efficiency, and strengthen collaboration between the various departments within the hotel.
Description
Relatório de estágio
Keywords
Hotelaria Departamento financeiro Departamento compras Sistema Birchstreet Hospitality Finance department Purchasing department System