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A importância da auditoria interna em ambiente hospitalar
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 4.85 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O presente relatório de estágio tem o propósito de descrever todas as atividades
desenvolvidas e conhecimentos adquiridos no decorrer do estágio realizado na Unidade
Local de Saúde de Matosinhos, E.P.E. Este estudo, visa compreender de que modo a
execução de auditorias internas impacta o desempenho de uma instituição hospitalar.
Num primeiro momento, foi elaborada a revisão da literatura, que fundamentou as
questões de investigação posteriormente levantadas. No que concerne à metodologia de
investigação, o método escolhido foi misto, sendo que, o modelo de análise foi testado e
verificado com a realização do estágio, durante nove meses, no Serviço de Logística da
Unidade Local de Saúde de Matosinhos, E.P.E.
Uma das principais tarefas executadas no decorrer do estágio, foi a criação e subsequente
implementação de um procedimento que visa o controlo e monitorização dos artigos em
regime de consignação, por forma a ampliar o controlo e a rastreabilidade do material
consignado, diminuir os seus níveis de stock, automatizar a sua reposição, e permitir obter
informações em tempo real sobre as existências, consumos, devoluções e inutilizações
dos produtos consignados.
No decorrer do estágio, fruí da oportunidade de realizar um leque de tarefas fundamentais
para o bom desempenho do Serviço de Logística, sendo-me tambem autorizado a
execução de auditorias aos elementos do serviço, permitindo-me aplicar e expandir o meu
conhecimento em gestão de operações, bem como, em auditorias internas no específico
contexto hospitalar.
Em suma, todos as funções desempenhadas contribuiram de modo geral para
compreender como a auditoria interna se verifica um elemento vital para o funcionamento
contínuo e otimizado da ULSM, E.P.E.
The aim of this internship report is to provide an overview of all activities and knowledge gained while working as an intern at the Local Health Unit of Matosinhos, E.P.E. This study’s purpose is to determine how a hospital institution’s performance is impacted by the way internal audits are conducted. A literature review was first developed, which supported the subsequent research questions. Regarding the research methodology, a mixed approach was selected, in which the analysis model was tested and verified with the nine-month internship at the Logistics Service of the Local Health Unit of Matosinhos, E.P.E. The creation and subsequent implementation of a procedure for the control and monitoring of consignment items was one of the primary tasks completed during the internship. This procedure was done to increase the control and traceability of consigned material, decrease its stock levels, automate replenishment and enable the acquisition of real time information on stocks, consumption, returns and destruction of shipped products. During the internship, there was an opportunity to perform a number of fundamental tasks for Logistics Service’s good performance. It was also given the permission to conduct audits of the service’s elements, which, consequently, allowed to apply and expand the understanding of operations management, as well as in internal auditing in the hospital particular context. In short, every task completed helped to clarify how vital internal audit is to the continuous and efficient operation of ULSM, E.P.E.
The aim of this internship report is to provide an overview of all activities and knowledge gained while working as an intern at the Local Health Unit of Matosinhos, E.P.E. This study’s purpose is to determine how a hospital institution’s performance is impacted by the way internal audits are conducted. A literature review was first developed, which supported the subsequent research questions. Regarding the research methodology, a mixed approach was selected, in which the analysis model was tested and verified with the nine-month internship at the Logistics Service of the Local Health Unit of Matosinhos, E.P.E. The creation and subsequent implementation of a procedure for the control and monitoring of consignment items was one of the primary tasks completed during the internship. This procedure was done to increase the control and traceability of consigned material, decrease its stock levels, automate replenishment and enable the acquisition of real time information on stocks, consumption, returns and destruction of shipped products. During the internship, there was an opportunity to perform a number of fundamental tasks for Logistics Service’s good performance. It was also given the permission to conduct audits of the service’s elements, which, consequently, allowed to apply and expand the understanding of operations management, as well as in internal auditing in the hospital particular context. In short, every task completed helped to clarify how vital internal audit is to the continuous and efficient operation of ULSM, E.P.E.
Description
Keywords
Auditoria interna Controlo interno Unidade local de saúde de Matosinhos Consignação Internal audit Internal control Local Health Unit of Matosinhos Consignment