A multicriteria decision making model for assessment and selection of an ERP in a logistics context

Pereira, Maria Teresa Ribeiro; Ferreira, Fernanda A.

http://hdl.handle.net/10400.22/10291

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Authors

Pereira, Maria Teresa Ribeiro

Ferreira, Fernanda A.

Abstract(s)

The aim of this work is to apply a methodology of decision support based on a multicriteria decision analyses (MCDA) model that allows the assessment and selection of an Enterprise Resource Planning (ERP) in a Portuguese logistics company by Group Decision Maker (GDM). A Decision Support system (DSS) that implements a MCDA – Multicriteria Methodology for the Assessment and Selection of Information Systems / Information Technologies (MMASSI / IT) is used based on its features and facility to change and adapt the model to a given scope. Using this DSS it was obtained the information system that best suited to the decisional context, being this result evaluated through a sensitivity and robustness analysis.