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Abstract(s)
Atualmente, cada vez mais empresas procuram melhorar e inovar a gestão dos seus processos, decorrente do aumento progressivo da competitividade no mercado global, visando sempre a obtenção de melhores resultados como o aumento da qualidade do serviço ao cliente em associação com a redução de custos.
Neste sentido, a boa gestão das operações logísticas é essencial no meio empresarial, uma vez que implica o fluxo físico na empresa, desde os seus fornecedores até aos consumidores finais, a cadeia de abastecimento e a cadeia de distribuição, e também outras operações inerentes, uma vez que estão todas relacionadas entre si. Consequentemente, a logística detém um papel extremamente importante no que toca à ligação entre os elos das cadeias, tanto a nível interno como externo, possibilitando a sincronização e integração destes elos, de forma a melhorar a eficiência das organizações.
Estas foram as ideias orientadoras do estágio desenvolvido na empresa Sun City Ibérica, do qual foi elaborado o presente documento, que tem por objetivo expor o dia a dia de uma empresa com foco no fornecimento têxtil de licensing, a partir da descrição de algumas atividades logísticas e procedimentos para a obtenção de uma boa gestão do armazém e das encomendas dos clientes.
Com toda a informação adquirida no estágio e a partir de uma análise geral da empresa, também foi possível idealizar um novo processo de devoluções que, após contacto direto, demonstrou lacunas.
A execução do trabalho foi sustentada a partir de uma revisão de literatura sobre temas principais como a logística interna, gestão de armazém e culminou numa análise SWOT.
Currently, more companies seek to improve and innovate the management of their processes, resulting from the progressive increase in competitiveness in the global market, always aiming to obtain better results with the increase in the quality of customer service in association with cost reduction. In this sense, the excellent management of logistics operations is essential in the business environment since it involves the physical flow in the company, from its suppliers to the final consumers, the supply chain and the distribution chain, and other inherent operations since they are all related. Consequently, logistics plays a crucial role in connecting the chains' links, both internally and externally, enabling the synchronization and integration of these links to improve the efficiency of organizations. These were the guiding ideas of the internship developed in the company Sun City Ibérica, from which the present document was elaborated. Its objective is to expose the daily life of a company focused on the licensing textile supply, from the description of some logistic activities and procedures to obtain good management of the warehouse and customer orders. With all the information acquired in the internship and from a general analysis of the company, it was also possible to idealize a new returns process, which after direct contact, showed several flaws. The execution of the work was supported by a literature review on central themes such as internal logistics, warehouse management, and culminated in a SWOT analysis.
Currently, more companies seek to improve and innovate the management of their processes, resulting from the progressive increase in competitiveness in the global market, always aiming to obtain better results with the increase in the quality of customer service in association with cost reduction. In this sense, the excellent management of logistics operations is essential in the business environment since it involves the physical flow in the company, from its suppliers to the final consumers, the supply chain and the distribution chain, and other inherent operations since they are all related. Consequently, logistics plays a crucial role in connecting the chains' links, both internally and externally, enabling the synchronization and integration of these links to improve the efficiency of organizations. These were the guiding ideas of the internship developed in the company Sun City Ibérica, from which the present document was elaborated. Its objective is to expose the daily life of a company focused on the licensing textile supply, from the description of some logistic activities and procedures to obtain good management of the warehouse and customer orders. With all the information acquired in the internship and from a general analysis of the company, it was also possible to idealize a new returns process, which after direct contact, showed several flaws. The execution of the work was supported by a literature review on central themes such as internal logistics, warehouse management, and culminated in a SWOT analysis.
Description
Keywords
Logística interna Gestão de armazém Receção de produto Organização de mercadoria Intra logistics Warehouse management Product reception Merchandise organization