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Authors
Advisor(s)
Abstract(s)
O trabalho que se apresenta neste documento foi desenvolvido na FUTE – Fábrica de Utilidades de Tubo, S.A, ao longo do período de estágio curricular, trabalho esse que vem dar resposta à necessidade da empresa manter os seus sistemas de gestão de qualidade, ambiente e energia devido à ausência prolongada do gestor responsável, e melhorar esses sistemas face à auditoria de acompanhamento de certificação desses sistemas marcada para setembro de 2017.
Com o intuito de melhorar os processos do sistema de gestão da qualidade, ambiente e energia, na organização, foram considerados os requisitos da norma NP EN ISO 9001:2008, NP EN ISO 14001:2012 e NP EN ISO 50001:2011, normas publicadas pela ISO e que servem de referencial que descreve os requisitos necessários para a implementação do sistema de gestão da qualidade, ambiente e energia numa organização. Regem-se por uma abordagem por processos, usando a metodologia PDCA, com o objetivo de garantir a satisfação dos requisitos do cliente e dar ênfase à melhoria continua.
Após uma pesquisa bibliográfica com a finalidade de contextualizar os objetivos, propôs-se um conjunto de subprojetos à gestão que, intercalados, viriam contribuir para a resolução do desafio de melhoria dos sistemas. Os subprojetos consistem na elaboração da revisão pela gestão de 2017, identificação de não conformidades nos sistemas e traçar o plano de ações para as resolver, rever e adequar os processos da empresa e participar no diagnóstico de ecoeficiência de 2017. Para além desses projetos assumiu-se as restantes responsabilidades do gestor dos sistemas, assim como todas as tarefas diárias associadas a essas responsabilidades.
Ao longo do trabalho efetuado foram-se identificando lacunas e não-conformidades no sistema, corrigindo-se cada uma da maneira que se considerou mais adequada. Essas correções passaram tanto por ações individuais e pontuais como pelos 4 subprojetos descritos, contribuindo em conjunto para tornar o sistema de gestão de qualidade, ambiente e energia da FUTE melhor, mais eficaz e eficiente do que aquele que se encontrou inicialmente.
The work presented in this document was developed at FUTE - Fábrica de Utilidades de Tubo, AS, during the authors curricular internship at the company, and is a response to the company's need to maintain its quality, environmental and energy management systems, due to the prolonged absence of the systems manager, and to improve those systems in preparation for the monitoring audit that is part of these systems certification, scheduled for September 2017. The requirements of NP EN ISO 9001: 2008, NP EN ISO 14001: 2012 and NP EN ISO 50001: 2011, were considered in order to improve the processes of the quality, environment and energy management system. These standards published by ISO serve as a reference that describes the requirements necessary for the implementation of the system of quality, environment and energy management in an organization. They are governed by a process based approach, using the PDCA methodology, in order to guarantee the satisfaction of the client's requirements and to emphasize the continuous improvement. After a bibliographical research with the purpose of contextualizing the objectives, a set of subprojects was proposed to the management which, intercalated, would contribute to the resolution of the challenge to improving the management systems. The subprojects consist of the preparation of the 2017 management review, the identification of nonconformities in the systems and the plan of actions to solve them, review and adapt the company's processes and the participation in the 2017 ecoefficiency diagnosis. Besides these projects, the remaining responsibilities of the systems manager, as well as all the daily tasks associated with these responsibilities were taken over by the author. Throughout the internship period, gaps and nonconformities were identified in the system, each one being corrected in the way that was considered most adequate. These corrections went through both individual and timely actions as well as the 4 subprojects described, contributing together to make the FUTE quality, environment and energy management system better, more effective and efficient than the one initially encountered.
The work presented in this document was developed at FUTE - Fábrica de Utilidades de Tubo, AS, during the authors curricular internship at the company, and is a response to the company's need to maintain its quality, environmental and energy management systems, due to the prolonged absence of the systems manager, and to improve those systems in preparation for the monitoring audit that is part of these systems certification, scheduled for September 2017. The requirements of NP EN ISO 9001: 2008, NP EN ISO 14001: 2012 and NP EN ISO 50001: 2011, were considered in order to improve the processes of the quality, environment and energy management system. These standards published by ISO serve as a reference that describes the requirements necessary for the implementation of the system of quality, environment and energy management in an organization. They are governed by a process based approach, using the PDCA methodology, in order to guarantee the satisfaction of the client's requirements and to emphasize the continuous improvement. After a bibliographical research with the purpose of contextualizing the objectives, a set of subprojects was proposed to the management which, intercalated, would contribute to the resolution of the challenge to improving the management systems. The subprojects consist of the preparation of the 2017 management review, the identification of nonconformities in the systems and the plan of actions to solve them, review and adapt the company's processes and the participation in the 2017 ecoefficiency diagnosis. Besides these projects, the remaining responsibilities of the systems manager, as well as all the daily tasks associated with these responsibilities were taken over by the author. Throughout the internship period, gaps and nonconformities were identified in the system, each one being corrected in the way that was considered most adequate. These corrections went through both individual and timely actions as well as the 4 subprojects described, contributing together to make the FUTE quality, environment and energy management system better, more effective and efficient than the one initially encountered.
Description
Keywords
Sistema de Gestão da Qualidade Ambiente e Energia ISO 9001 ISO 14001 ISO 50001 Certificação Não-conformidades Melhoria de processos Plano de Ações Oportunidades de Melhoria Quality Environmental and Energy Management System Certification Non-conformities Process Improvement Plan of Actions Improvement Opportunity