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Advisor(s)
Abstract(s)
O presente trabalho, que assumiu a metodologia de projeto de intervenção, foi
desenvolvido e implementado numa Instituição Particular de Solidariedade Social (IPSS)
- O Centro Juvenil de Campanhã (CJC).
As IPSS são instituições constituídas por iniciativa de particulares, sem finalidade
lucrativa, com o propósito de dar expressão organizada ao dever moral de solidariedade
e de justiça entre os indivíduos.
As pessoas são o elemento central de qualquer instituição, pelo que é essencial analisar a
gestão dos recursos humanos das IPSS tendo em conta que estes, alinhados com a direção,
são parte fulcral para a instituição atingir os objetivos a que se propõe.
O projeto desenvolvido visou analisar as práticas de Gestão e Desenvolvimento de
Recursos Humanos (GDRH) do CJC, identificar lacunas e desenvolver um trabalho com
vista a ser o ponto de partida para a viragem de paradigma no que tange à perspetiva da
GDRH na instituição.
No desenvolvimento do projeto seguimos de perto a metodologia de Guerra (2006),
sintetizando-a, contudo, em quatro grandes etapas: diagnóstico, conceção, implementação
e avaliação. Para o diagnóstico, conceção, implementação e avaliação do presente
trabalho foram utilizadas várias técnicas e instrumentos de recolha de dados,
nomeadamente as técnicas baseadas na observação, na conversação e na análise
documental. Identificamos o problema, apontamos como objetivo geral melhorar a gestão
e o desenvolvimento dos recursos humanos no CJC, e como objetivos específicos adotar
um modelo de competências para descrição e análise de funções e desenvolver as práticas
de acolhimento e integração de colaboradores. Com base na especificidade da missão,
visão, valores e plano estratégico do CJC, construímos um modelo de Descrição e Análise
de Funções, desenvolvemos e implementamos o modelo à função auxiliar ação educativa
da Casa de acolhimento Residencial, Creche e Pré-Escolar.
Tendo em consideração os valores perfilhados pela entidade acolhedora do projeto,
desenvolvemos igualmente práticas de acolhimento e integração de colaboradores que
foram de igual modo implementadas.
The present work, which adopted the intervention project methodology, was developed and implemented in a Private Social Solidarity Institution (IPSS) – O Centerro Juvenil de Campanhã (CJC). IPSS are institutions created on the initiative of private individuals, with a non-profit purpose, with the purpose of giving organized expression to the moral duty of solidarity and justice between individuals. People are the central element of any institution, which is why it is essential to analyze the management of IPSS human resources, taking into account that these, aligned with management, are a key part of the institution achieving its proposed objectives. The project developed aimed to analyze CJC's Human Resources Management and Development (GDRH) practices, identify gaps and develop a project with a view to being the starting point for changing the paradigm regarding the GDRH perspective in the institution.In developing the project, we closely followed Guerra's methodology (2006), synthesizing it, however, into four major stages: diagnosis, design, implementation and evaluation. For the diagnosis, design, implementation and evaluation of this work, several data collection techniques and instruments were used, namely techniques based on observation, conversation and document analysis. We identified the problem, we pointed out as a general objective to improve the management and development of human resources at CJC, and as specific objectives to adopt a competency model for describing and analyzing functions and developing practices for welcoming and integrating employees. Based on the specificity of the CJC's mission, vision, values and strategic plan, we built a DAF model, developed and implemented the model to support the educational action of CAR, Day Care and Pre-School. Taking into account the values espoused by the entity hosting the project, we also developed practices for welcoming and integrating employees that were similarly implemented.
The present work, which adopted the intervention project methodology, was developed and implemented in a Private Social Solidarity Institution (IPSS) – O Centerro Juvenil de Campanhã (CJC). IPSS are institutions created on the initiative of private individuals, with a non-profit purpose, with the purpose of giving organized expression to the moral duty of solidarity and justice between individuals. People are the central element of any institution, which is why it is essential to analyze the management of IPSS human resources, taking into account that these, aligned with management, are a key part of the institution achieving its proposed objectives. The project developed aimed to analyze CJC's Human Resources Management and Development (GDRH) practices, identify gaps and develop a project with a view to being the starting point for changing the paradigm regarding the GDRH perspective in the institution.In developing the project, we closely followed Guerra's methodology (2006), synthesizing it, however, into four major stages: diagnosis, design, implementation and evaluation. For the diagnosis, design, implementation and evaluation of this work, several data collection techniques and instruments were used, namely techniques based on observation, conversation and document analysis. We identified the problem, we pointed out as a general objective to improve the management and development of human resources at CJC, and as specific objectives to adopt a competency model for describing and analyzing functions and developing practices for welcoming and integrating employees. Based on the specificity of the CJC's mission, vision, values and strategic plan, we built a DAF model, developed and implemented the model to support the educational action of CAR, Day Care and Pre-School. Taking into account the values espoused by the entity hosting the project, we also developed practices for welcoming and integrating employees that were similarly implemented.
Description
Keywords
Centro Juvenil de Campanhã Recursos humanos Gestão e desenvolvimento de recursos humanos Descrição e análise de funções Acolhimento e integração IPSS Human resources Reception and integration Human resources management and development Description and analysis of functions